Network Error When Accessing Electronic Imaged Documents

Instructions on what to do when you get a network error when access electronic imaged documents (e.g., student transcript) through TopNet.

Issue/Question

When I try to access Electronic Imaged Documents on TopNet, such as a student transcript, I receive the following error message:

This type of document is only available when you are connected directly to WKU-SECURE or a wired connection on the WKU campus network.

Resolution

Those who have access to view these documents on TopNet must be connected to WKU-SECURE or a wired connection on the WKU campus network. If off campus, a VPN connection must be used to access these documents.