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Logging Into Finesse
Instructions for logging into Cisco Finesse
Logging Into Banner
Instructions for logging into Banner.
Accessing Banner from Off Campus
Information about accessing Banner from off WKU's campus.
Using Cisco Secure Client VPN
Instructions for using the Cisco Any Secure Client VPN after it has been installed on a mobile device.
Logging into Cisco Secure Client VPN Using a USB Key Fob
Instructions for logging into the Cisco Secure Client VPN with a USB key fob.
Filter Network Content Prompt
Information about socket filter prompts that appear on macOS after installing Cisco Secure Client VPN.
Requesting VPN Access
Information on how to gain access to the Cisco Secure Client VPN software.
Checking Voicemails From Phone
Instructions for checking your voicemails from your WKU campus phone.
Cisco VPN Agent Service Not Responding
Instructions on how to resolve a Service Not Responding error when launching the Cisco Secure Client VPN software.
Obtaining Second Password Without Enrolled Phone
Information on what to do if you need a second password when you don't have your enrolled phone with you.
Interprocess Communication Error
Instructions on how to resolve this error when installing the Cisco Secure Client VPN: The VPN client agent was unable to create the interprocess communication depot.
Installing Cisco Jabber
Instructions for installing Cisco Jabber.
New Phone or Fax Line Request
Information about requesting a new phone or fax line to be activated for an area or new employee.
Troubleshooting Not Receiving Call Notifications on Cisco Jabber
Information about troubleshooting call notifications on Cisco Jabber.
Ringing to Jabber and Desk Phone
Information about Cisco Jabber and standard desk phones being used simultaneously.