Accessing Shared Mailbox Accounts

Summary

Instructions for accessing shared mailbox accounts after migration to Microsoft 365.

Body

Issue/Question

How do I access a WKU shared mailbox (e.g. example.group@wku.edu) account?

Environment

  • WKU Shared Mailbox Accounts

Cause

The account has been migrated to Microsoft 365. 

Resolution

The manager of the account or the Department Head / Director of your area must first request access for any new users of a shared mailbox account before it can be accessed. Please complete this service request first. 

There are several methods used to access a shared mailbox account. Please see below for further instructions depending on your email program. 

Should you have any further problems or questions, please contact the ITS Service Desk or submit a service request.

Details

Details

Article ID: 3682
Created
Tue 10/20/20 10:53 AM
Modified
Tue 5/7/24 12:29 PM

Related Articles

Related Articles (4)

Information about sending emails from shared mailbox accounts migrated to Microsoft 365.
How to manually sync an unpopulated mailbox in Outlook.
Information on what functions are unavailable in the "New" mode of Outlook for Mac.
Information about shared mailboxes' deleted items going to a user's personal deleted items folder.