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Devices Unable to Connect to WKU Internet
Information about consoles and devices unable to access WKU network.
Requesting ITS Services for AV, Comm, Physical Security, or Construction / Renovation Project
Instructions for submitting a project request for ITS services related to AudioVisual, Communications, Physical Security or Construction / Renovation for ITS to review.
Preparing for a Web Video Conference
Information on how to prepare for a web-based meeting.
Installing Milestone XProtect Smart Client (Windows)
Installation instructions for the Milestone XProtect Smart Client software.
Muting Video in a Zoom Meeting
Instructions on how to mute/hide your camera output in a Zoom meeting.
USB Webcam Not Available in Zoom
Can't see USB webcam under Camera options in Zoom
Editing Permissions for Zoom Desktop Client for Windows
Instructions to edit permissions for Zoom Desktop Client for Windows if Zoom cannot see the built-in webcam and there are no other programs using the webcam concurrently with Zoom.
Cannot See Built-In Webcam in a Zoom Meeting on Windows
Information about not seeing built-in webcam in the Camera options in a Zoom Meeting on Windows
How to Select Your Webcam in a Zoom Meeting
Instructions for Selecting your webcam in a Zoom meeting.
Testing Video Before Your Zoom Meeting
Instructions on how to test your video before starting your Zoom meeting.
Camera Video Feed is Not Displaying
Information about a WKU video surveillance camera this is not correctly displaying live and/or recorded video feed
Signing In With Windows Hello
Instructions for adding Windows Hello sign-in options to a Windows computer with the necessary components.