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PILOT - How to Request ITS Services for AV, Comm, Physical Security, or Construction / Renovation Project

Instructions for submitting a project request for ITS services related to AudioVisual, Communications, Physical Security or Construction / Renovation for ITS to review.

Camera Video Feed is Not Displaying

Information about a WKU video surveillance camera this is not correctly displaying live and/or recorded video feed

Receiving Error Message: Connected to Server

Instructions for resolving error message "Connected to server" in the Milestone Smart Client.

Installing Milestone XProtect Smart Client (Windows)

Installation instructions for the Milestone XProtect Smart Client software.

Mediasite Crashes When Recording

Information about Mediasite crashing on macOS computers when trying to record.

Preparing for a Web Video Conference

Information on how to prepare for a web-based meeting.

Editing Permissions for Zoom Desktop Client for Windows

Instructions to edit permissions for Zoom Desktop Client for Windows if Zoom cannot see the built-in webcam and there are no other programs using the webcam concurrently with Zoom.

USB Webcam Not Available in Zoom

Can't see USB webcam under Camera options in Zoom

Muting Video in a Zoom Meeting

Instructions on how to mute/hide your camera output in a Zoom meeting.

How to Select Your Webcam in a Zoom Meeting

Instructions for Selecting your webcam in a Zoom meeting.

Testing Video Before Your Zoom Meeting

Instructions on how to test your video before starting your Zoom meeting.

Cannot See Built-In Webcam in a Zoom Meeting on Windows

Information about not seeing built-in webcam in the Camera options in a Zoom Meeting on Windows

Disabling the Webcam When Recording a Presentation with PowerPoint

Instructions on how to disable the webcam when recording a presentation on PowerPoint.