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Do you need to request a new telephone or fax line activation?

Do you need to activate your residence hall room phone line?

Do you need an employee to be activated or reactivated as a faculty member in Banner so he/she may be associated with course(s) he/she will teach?

Do you need to have an employee activated as an advisor after they have completed AARC advising training?

Do you need to request a change to an employee’s Active Directory group/folder access?

Client has an Audio/Video problem using Adobe Connect Pro for meeting or class.

Client is unable to access an Adobe Connect recording.

Request a new account for Adobe Connect Pro. This license will allow the client to create Adobe Connect rooms, host meetings/events, manage participants, and more. NOTE: A face-to-face training will be required to obtain license.

Client has an Adobe Connect software question.

Client would like training on how to use Adobe Connect to host a meeting, webinar, or event.

Do you have a non-technical question about the Managed Print Service program?

Did you get a new phone or phone number and need it associated with the WKU VPN?

Do you need to change the caller ID on a WKU telephone due to reassignment to a new employee or change in employee name?

Do you need to change the manager of a generic email account (e.g.,

Do you think your WKU-owned computer is infected with a virus or malware?