Searching for Articles

Issue/Question

How do I search for articles in the Knowledge Base?

Environment

Resolution

There are three ways you can find articles in the Knowledge Base. You can browse through the category view and see all articles listed in that particular category , search by hashtags, or you can also search with phrases.

Browsing by Category View

  1. Click Knowledge Base.
  2. You will now see the Knowledge Base categories. Feel free to click through the categories to find what you are looking for.
  3. Once you select a category, you may use the Search this category box to find articles within that category.

Searching by Hashtag

Articles are labeled with hashtags. You can search for articles with particular hashtags by searching with a # before a word.

  1. Click Knowledge Base.
  2. Click Search.
  3. Type # followed with a word. For example, if you are searching for articles about Blackboard use #Blackboard.
  4. Click Search to pull up your results after selecting what you want to search for.
  5. You can now click any of the articles to view them.

Searching

  1. Click Knowledge Base.
  2. Click Search.
  3. Type in phrases. For example, if you are searching for an article on how to log into Blackboard search Logging into Blackboard. A list of suggest results will appear for you to choose from. You may use the following search operators to find specific results. Please make sure these search operators are in all caps such as the examples provided:
    • AND: Requires that both terms are included in the results. For example,  test AND quizzes will find results including both test and quizzes. 
    • NOT: Requires that the term after NOT is not included in the results. For example,  test NOT quizzes will find results including test and exclude all results that include quizzes.
    • OR: Allows results where either term is included. For example,test OR quizzeswill find results with either term. As the OR operator is the default search operator, the previous example would be equivalent to searching for test or quizzes.
    • "": Requires that the exact phrase is included in the results. For example "test and quizzes" will search for results including the exact phrase "test and quizzes".
    • #: Searches for a tag, in areas that support tags. For example, #test will search for articles that are tagged with the test tag. 

Details

Article ID: 1681
Created
Fri 8/14/15 9:01 AM
Modified
Tue 11/22/22 9:14 AM

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Information about using the WKU Knowledge Base.