Resolving Failed to Start Error

Issue/Question

After I installed IBM SPSS Statistics from the software center I received the error message:

The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail.

Environment

  • Windows 7

Cause

The computer is missing the correct C++ runtime components for the type of system. (x86 or x64).

Resolution

Install Microsoft Visual C++ Redistributable libraries required by IBM SPSS Statistics.

  1. Click the Start Button.
  2. Select My Computer.
  3. Browse to the product installation directory.
    • SPSS 20: 'C:\Program Files\IBM\SPSS\Statistics\20\VC9'.
    • SPSS 21: 'C:\Program Files\IBM\SPSS\Statistics\21\VC9'.
    • SPSS 22: 'C:\Program Files\IBM\SPSS\Statistics\22\VC9'.
  4. Open the VC9 folder.
  5. Depending on your system (x86 or 64x) you will select either vcredist_x86.exe or vcredist_x64.exe.
  6. Right-click vcredist_x(x86 OR x64).exe.
  7. Select Run as administrator.
  8. The Microsoft Visual C++ Redistributable libraries will now install.
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