Issue/Question
My mouse or keyboard is behaving strangely or has become inoperable.
Resolution
When a mouse or keyboard is not working optimally, there are several options that may resolve the problem.
- If the device is wireless, ensure that it has charged batteries, is synced and that the wireless receiver is plugged in.
- If the mouse is an optical or laser mouse, check the underside of the mouse to ensure that dust is not blocking any sensors.
- Try reseating the device by unplugging the mouse and plugging it back in.
- Try to plug the device/receiver into a different USB port on the computer.
Note: It can take 10-15 seconds for Windows to recognize the device after being plugged in.
- Restart the computer.
If none of these options resolve the issue, the device itself may need to be replaced. Please contact the ITS Service Desk.