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ILL Error: Unable to Process Your Request
Instructions for when Online Interlibrary Loan system displays error: We’re sorry. We are unable to process your request at this moment. Please try again later.
ILL Error: Please Sign Out of All Other Institutions
Instructions for when Online Interlibrary Loan system displays error: You may be signed into one institution at a time.
ILL Error: No Single Sign-On Request Could be Found
Instructions for when Online Interlibrary Loan system displays error: An error occurred on the MetaAuthentication System Details: No Single Sign-On request could be found.
ILL Error: Authentication Failed
Instructions for when Online Interlibrary Loan system displays error: The user name or password is invalid. Authentication Failed.
ILL Error: Account has Expired
Instructions for when Online Interlibrary Loan system displays error: Your account has expired.
Supported Browsers and Operating Systems
Information regarding supported browsers for Blackboard.
Supported Operating Systems
Information regarding supported operating systems for the Respondus LockDown Browser.
Cancelling an Existing Laptop Reservation
Instructions for cancelling an existing laptop reservation within the Connect2 laptop reservation system.
Accessing Degree Works
Instructions for accessing Degree Works.
Supported Operating Systems (macOS)
Information about what versions of macOS are supported by WKU ITS.
Setting Default Browser (macOS)
Instructions for changing default browser in System Preferences on macOS devices.
Running System File Checker
Instructions for running System File Checker on Windows.
Looking up EAC Card Number
Instructions for looking up EAC card numbers in the Atrium system.
Gaining Access to MOA (Memoranda of Agreement) System
Information about requesting access to the MOA (Memoranda of Agreement) System.
Issues with Interview Exchange
Information about problems with Interview Exchange.