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Checking for ITS Service or System Outage

Information how to see if an ITS service or system may currently be down or having impaired functionality.

Accessing Degree Works

Instructions for accessing the Degree Works degree audit system.

Outdoor Warning System Information

Information about the outdoor warning system.

Issues with Interview Exchange

Information about problems with Interview Exchange.

Looking up EAC Card Number

Instructions for looking up EAC card numbers in the Atrium system.

ILL Error: Unable to Process Your Request

Instructions for when Online Interlibrary Loan system displays error: We’re sorry. We are unable to process your request at this moment. Please try again later.

ILL Error: Please Sign Out of All Other Institutions

Instructions for when Online Interlibrary Loan system displays error: You may be signed into one institution at a time.

ILL Error: No Single Sign-On Request Could be Found

Instructions for when Online Interlibrary Loan system displays error: An error occurred on the MetaAuthentication System Details: No Single Sign-On request could be found.

ILL Error: Authentication Failed

Instructions for when Online Interlibrary Loan system displays error: The user name or password is invalid. Authentication Failed.

ILL Error: Account has Expired

Instructions for when Online Interlibrary Loan system displays error: Your account has expired.

Supported Browsers and Operating Systems

Information regarding supported browsers for Blackboard.

Gaining Access to MOA (Memoranda of Agreement) System

Information about requesting access to the MOA (Memoranda of Agreement) System.

Installing Software that Uses System Extensions

Information about macOS system/kernel extensions and how to install software that relies on them.

Supported Operating Systems (macOS)

Information about what versions of macOS are supported by WKU ITS.