Issue/Question
How do I share my Android's screen with a WKU ITS representative?
Resolution
- Download the BeyondTrust Support for your device:
- Open the app.
- For Site Address, enter support.wku.edu.
- For Session Key, enter the code given by the WKU ITS representative.
- Allow and agree to permissions for your device when prompted
- A prompt will appear that says Start recording or casting with Support, tap Start Now.
- Once connected, the representative will send a request to see your device's screen. Tap Allow.
- On Android devices, the representative can view and control your screen in non-secure pages, but it is policy for consultants to ask before controlling your screen.