Adobe Acrobat Pro Not Opening

Issue/Question

When I try to access a PDF or Adobe Acrobat Pro directly, nothing opens. 

Environment

  • Windows
    • Adobe Acrobat Pro

Resolution

If you have another Adobe Creative Suite (CS) application, you can deactivate Acrobat. If you do not have another CS application, Acrobat will need to be uninstalled and reinstalled.

Deactivating and Reactivating

  1. Start up another CS application such as Photoshop. 
  2. Click Help.
  3. Select Deactivate.
  4. Select Deactivate permanently.
  5. Close any open CS products. 
  6. Open Acrobat Pro.
  7. The program will be in trial mode.
  8. Enter in your serial number to activate the product. 
  9. Acrobat Pro should now open and allow you to use the application. 

Uninstalling and Reinstalling

  1. Click  Start.
  2. Select Control Panel
  3. Select Add or Remove Programs
  4. Remove Adobe Acrobat and/or Creative Suite. 
  5. Reboot the computer. 
  6. Install the software again and complete the registration process with your serial number.

Details

Article ID: 2065
Created
Mon 3/21/16 11:13 AM
Modified
Wed 7/22/20 2:57 PM