Rebooting an Unresponsive Machine

Issue/Question

What do I do if my computer is not responding or has frozen up?

Environment

• Windows
• macOS

Resolution

1. If possible, save all open work.
2. Restart the machine.
    Note: It may be necessary to hold down the power button on the machine for about 10 seconds to turn it off.
3. Power on the machine again to see if the issue is resolved.