Issue/Question
What computer models are supported for use at WKU?
Resolution
For the devices listed below, ITS will ensure the working order of the computer, using reasonable staff time and support resources, and will facilitate any hardware repairs if the computer is under warranty. This includes:
- Pre-configuration of all new hardware and software to WKU’s standards.
- On-site setup of all new computers meeting WKU’s requirements. This includes ensuring the new computer is fully functional, and the user can access all resources needed to perform job responsibilities.
- Evaluate service requests to determine best solution. This may include consultation with other Information Technology support staff to fully diagnose the issue and determine if the cause is within the computer or caused by external factors.
- Hardware Warranty: If the computer is covered under the manufacturer’s hardware warranty, ITS will process all warranty claims with Apple, Dell or Microsoft. If the computer is no longer under a hardware warranty, ITS will provide the client with a quote for replacement parts. If the client does not wish to purchase the parts, then the computer will fall under the “End of Support” category.
Endpoint Support reviews these standards every six months and makes updates when necessary.
Supported Windows OS Laptops - Dell
Latitude
- 3340
- 3410
- 3490
- 3540
- 5400
- 5410
- 5420
- 5424
- 5430
- 5430 Rugged
- 5431
- 5440
- 5450
- 5490
- 5520
- 5530
- 5540
- 5550
- 7202
- 7210 2-in-1
- 7220
- 7320
- 7350 Detachable
- 7390
- 7400
- 7410
- 7420
- 7430
- 7440
- 7450
- 7490
- 7520
- 7530
- 7640
- 7650
- 9410
- 9420
- 9430
Pro Laptop (P)
- PA14250
- PB13250
- PB14250
- PB16250
- PC14250
- PC16250
- PC16255
Pro Max Laptop (M)
- MA16250
- MB16250
- MC14250
- MC16250
Pro Rugged Laptop (R)
Supported Windows OS Desktops - Dell
Optiplex
- 3060
- 3070
- 3080
- 5000
- 5080
- 5090
- 5490 AIO
- 7000
- 7010
- 7010 Micro
- 7010 SFF
- 7020 Micro
- 7020 SFF
- 7020 Tower
- 7040
- 7050
- 7060
- 7070
- 7070 Ultra
- 7071
- 7080
- 7090
- 7090 Ultra
- 7400 AIO
- 7410 AIO
- 7420 AIO
- 7440 AIO
- 7450 AIO
- 7460 AIO
- 7470 AIO
- 7480 AIO
- 7490 AIO
- 7760 AIO
- 7770 AIO
- 7780 AIO
- XE3
Precision
- 3260 Compact
- 3280
- 3450
- 3460
- 3470
- 3480
- 3490
- 3551
- 3570
- 3571
- 3580
- 3581
- 3590
- 3630 Tower
- 3660 Tower
- 3680 Tower
- 5480
- 5530
- 5570
- 5690
- 5720 AIO
- 5820 Tower
- 5860
- 7670
- 7780
- 7820 Tower
- 7920 Tower
- 7960 Tower
- T1700
- T3420
- T3430
- T3620
- T7810
Pro Desktop (Q)
- QB24250
- QBM1250
- QBS1250
- QBT1250
- QC24250
- QC24251
- QCM1250
- QCS1250
- QCT1250
Pro Max Desktop (F)
Supported Apple macOS Laptops
MacBook Pro
- 13-inch (2018, Four Thunderbolt 3 ports)
- 15-inch (2018)
- 13-inch (2019, Four Thunderbolt 3 ports)
- 15-inch (2019)
- 13-inch (2019, Two Thunderbolt 3 ports)
- 16-inch (2019)
- 13-inch (2020, Four Thunderbolt 3 ports)
- 13-inch (2020, Two Thunderbolt 3 ports)
- 13-inch (M1, 2020)
- 14-inch (2021)
- 16-inch (2021)
- 13-inch (M2, 2022)
- 14-inch (2023)
- 16-inch (2023)
- 14-inch (2024)
- 16-inch (2024)
MacBook Air
- Retina, 13-inch (2018)
- Retina, 13-inch (2019)
- Retina, 13-inch (2020)
- M1 (2020)
- M2 (2022)
- 15-inch (M2, 2023)
- 13-inch (M3, 2024)
- 15-inch (M3, 2024)
- 13-inch (M4, 2025)
- 15-inch (M4, 2025)
Supported Apple macOS Desktops
iMac
- Retina 4K, 21.5-inch (2019)
- Retina 5K, 27-inch (2019)
- Retina 5K, 27-inch (2020)
- 24-inch (M1, 2021)
- 24-inch (2023, Two ports)
- 24-inch (2023, Four ports)
- 24-inch (2024, Two ports)
- 24-inch (2024, Four ports)
iMac Pro
Mac mini
Mac Studio
Mac Pro
For devices not listed, ITS will make a best effort to facilitate the recovery/transfer of data to a supported device, but will not attempt to resolve technical issues. ITS will work with the client to determine a suitable replacement if need be.