Cannot See Built-In Webcam in a Zoom Meeting on MacOS

Issue/Question

I cannot see built-in webcam in a Zoom Meeting.

Environment

  • Zoom
  • MacOS

Resolution

  1. If you have not already, test your video to confirm that the correct camera is selected and adjust your video settings. Learn how to test your video here.
  2. Leave the meeting via End Meeting in the bottom toolbar. 
  3. If you are not the host, select Leave Meeting to avoid cancelling the connection for other meeting attendees
  4. Make sure that all other programs that utilize the camera, such as Photo Booth and Facetime, are closed. 
  5. Restart your computer.
  6. If the camera still does not work in Zoom after restarting, check if the camera works in a Mac app, such as Photo Booth or Facetime.
    • If it works elsewhere, uninstall the Zoom client and reinstall the latest version from the Zoom Download Center.

Note: If you are on Mac OS 10.14 Mojave and are still having difficulty accessing the camera, check your operating system permissions to confirm that Zoom has access to the camera

Details

Article ID: 3467
Created
Thu 3/12/20 10:32 AM
Modified
Thu 3/19/20 9:20 AM