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- Knowledge Base
- ITS Services & Resources
- Audiovisual & Conferencing Services
- Zoom
Instructions for creating a new Zoom account or signing into a Zoom account licensed by WKU.
- Knowledge Base
- WKU Systems
- Blackboard
- Building Content
Instructions for instructors on how to link to their Mediasite presentations within Blackboard.
- Knowledge Base
- Campus Phone & Voicemail
Instructions for requesting the appropriate intercom service, based on issue being experienced.
- Knowledge Base
- WKU Systems
- Mediasite
Instructions on how to upload a video recorded outside of the Desktop Recorder to Mediasite.
- Knowledge Base
- ITS Services & Resources
- Video Surveillance
- Milestone XProtect Smart Client
Instructions for resolving error message "Connected to server" in the Milestone Smart Client.
- Knowledge Base
- ITS Services & Resources
- Video Surveillance
- Milestone XProtect Smart Client
Installation instructions for the Milestone XProtect Smart Client software.
- Knowledge Base
- WKU Systems
- Mediasite
Instructions for how to edit a Mediasite presentation.
- Knowledge Base
- WKU Systems
- Mediasite
Instructions on what to do if your video is stuck in a queued status in Mediasite.
- Knowledge Base
- WKU Systems
- Mediasite
Instructions for the Mediasite message "desktop recording is being processed."
- Knowledge Base
- WKU Systems
- Mediasite
Information about obtaining assistance with Mediasite.
- Knowledge Base
- WKU Systems
- Mediasite
Instructions for instructors on how to upload videos into MediaSite.
- Knowledge Base
- ITS Services & Resources
- Audiovisual & Conferencing Services
- Zoom
Information on how to prepare for a web-based meeting.
- Knowledge Base
- WKU Systems
- Mediasite
Instructions on accessing MediaSite from Blackboard.
- Knowledge Base
- WKU Systems
- Mediasite
Instructions for downloading a Mediasite video.
- Knowledge Base
- WKU Systems
- Library Systems
Information on accessing the Kanopy video service.