USB Webcam Not Available in Zoom

Issue/Question

I can't see a USB webcam under camera options in Zoom Meeting.

Environment

  • Zoom
  • MacOS
  • Windows

Resolution

  1. Leave the meeting via End Meeting in the bottom toolbar. 
  2. If you are not the host, select Leave Meeting to avoid cancelling the connection for other meeting attendees.
  3. Unplug your USB webcam.
  4. Plug in your USB webcam. 
  5. Select Join in the Zoom Desktop Client window.
  6. Type in the Meeting ID provided by the host.
  7. Click Join.
  8. In the bottom toolbar, click the upward-facing arrow directly adjacent to the camera icon. 
  9. You should now be able to select your webcam.  

Note: If you are on Mac OS 10.14 Mojave and are still having difficulty accessing your webcam, check your operating system permissions to confirm that Zoom has access to the camera

If you are using Windows and are still having difficulty accessing your webcam, Windows 10 has a privacy feature that may block Zoom from using the camera. Learn more about this feature and how to allow Zoom access to your webcam here. 

Details

Article ID: 3476
Created
Thu 3/12/20 1:36 PM
Modified
Fri 3/13/20 11:36 AM