Issue/Question
How do I request a configuration update to Cisco Jabber?
Environment
- Windows
- macOS
- Android
- iOS
Cause
If ITS performs changes to your device to add/remove a feature, a configuration change may be required.
Resolution
- Tap your initials in the top left of the screen.
- Tap settings.
- Scroll to the very bottom and tap configuration.
- Tap Refresh Configuration.
- Close Cisco Jabber and reopen the app.
- Log back into the app.
- The configuration refresh has been completed.
- From the main menu, click Help.
- Click Refresh Configuration.
- Right click Cisco Jabber in the dock.
- Click quit.
- Re-open Cisco Jabber and log back in.
- The configuration refresh has been completed.
- Click the cogwheel in the top right of the application.
- Click Help.
- Click Refresh Configuration.
- Find the Cisco Jabber icon in the system tray (icons in the bottom right of the Windows taskbar).
- Right click the Cisco Jabber icon and select Exit Cisco Jabber.
- Re-open Cisco Jabber and log back in.
- The configuration refresh has been completed.
If you need assistance, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.