Issue/Question
When I sign into a lab or podium Mac with my WKU email address, I see Approve sign in instead of a password prompt. Approving the request in Microsoft Authenticator displays the following error:
Password not set. Verify username mapping in configuration is correct and you are not using passwordless login.
Environment
- Lab Mac
- Podium Mac
- Passkey registered as a Microsoft Entra ID authentication method
Cause
The Mac login window uses Microsoft Entra ID. When a passkey is registered, Microsoft Entra ID offers passkey approval instead of a password prompt. Passkey approval is unsupported on shared lab and podium Macs, so approving the request in Microsoft Authenticator returns an error. This is expected behavior and does not indicate a problem with the Mac or account.
Resolution
- Type your WKU email address at the login window.
- Do not respond to the Approve sign in prompt in Microsoft Authenticator.
- Click Use your password instead.
- Type your WKU password.
- Press RETURN.
Select Use your password instead each time you sign in to a lab or podium Mac. This does not affect sign-in to your own Mac.
If you need assistance, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.