Non-Standard Software Support Limitations

Issue/Question

Does WKU ITS support software not distributed by the WKU ITS?

Resolution

WKU ITS does not support software that was not distributed through the various channels the ITS Unit utilizes. These channels include but are not limited to:

  • Pre-loaded software on WKU equipment
  • WKU hosted websites

The respective publishers of the software should be contacted directly for support.

Print Article

Related Articles (4)

Home Network Support Limitations
Information about getting help with your personal home network.
Installing an Application Blocked by Administrator
Instructions for installing an application that is blocked by administrator privileges on a computer.
Non-Standard Device Support Limitations
Information on WKU IT's support of non-WKU hardware or devices.
Personal Device Support Information
Information about the WKU IT Division's scope of support on personal devices of faculty, staff, and alumni.