Personal Device Support Information

Issue/Question

Does WKU ITS provide support to personally-owned devices for Faculty, Staff, Alumni, or Retirees?

Resolution

Faculty or Staff members currently enrolled in classes are eligible for personally-owned device support through TopperTech. See related article TopperTech Information.

WKU ITS does not provide hardware-based support for personally-owned Faculty, Staff, Alumni, or Retirees devices. Support available for personally-owned devices is limited to: setup of and logging into WKU systems, such as, Blackboard, email, iWKU, WKU's wireless networks, and mobile devices.

Faculty, Staff, Alumni and Retirees that require service of their personally-owned device may seek help from any of the following sources:

  • Contact a local computer repair center.
  • Contact the device manufacturer.

Details

Article ID: 91
Created
Mon 5/5/14 8:07 AM
Modified
Tue 12/5/23 3:01 PM

Related Articles (5)

Information about getting help with your personal home network.
Information on WKU IT's support of non-WKU hardware or devices.
Information on WKU IT support of outside software.
Information on if you qualify for TopperTech services.
Information about TopperTech services.