Personal Device Support Information

Issue/Question

Does WKU ITS provide support to personally-owned devices for Faculty, Staff, or Alumni?

Resolution

 Note: Faculty or Staff members currently enrolled in classes are eligible for personally-owned device support through TopperTech. See related article TopperTech Information.

WKU ITS does not provide hardware-based support for personally-owned Faculty, Staff, or Alumni devices. Support available for personally-owned devices is limited to: setup of and logging into WKU systems, such as, Blackboard, email, iWKU, WKU's wireless networks, and mobile devices.

Faculty, Staff, and Alumni that require service of their personally-owned device may seek help from any of the following sources:

  • Contact a local computer repair center.
  • Post a request to the WKU-Classifieds.
  • Contact the device manufacturer.

Details

Article ID: 91
Created
Mon 5/5/14 8:07 AM
Modified
Thu 4/7/22 12:25 PM

Related Articles (6)

Information about getting help with your personal home network.
Information on WKU IT's support of non-WKU hardware or devices.
Information on WKU IT support of outside software.
Information on how to post to the WKU Classifieds.
Information on if you qualify for TopperTech services.
Information about TopperTech services.