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Receiving Mobile Device Notifications
Instructions for enabling notifications through the Blackboard Mobile Learn app for iOS and Android devices.
Connecting a Game Console / Streaming Device to Internet
Information about how to access the internet on game consoles and streaming media players.
Devices Unable to Connect to WKU Internet
Information about consoles and devices unable to access WKU network.
Associating a New Phone or Device with Microsoft Authenticator
Instructions for adding a new phone or device to access your WKU account.
Personal Device Support Information
Information about the WKU IT Division's scope of support on personal devices of faculty, staff, and alumni.
Not Recognizing a Boot Device (Windows)
Information about a computer not booting due to no boot devices being found.
Reporting a Stolen Device
Information regarding stolen devices being tracked on WKU's networks.
Non-Standard Device Support Limitations
Information on WKU IT's support of non-WKU hardware or devices.
Purchasing WKU-Owned Computers, Equipment, or Devices
Information about purchasing WKU-Owned computers, equipment, or IT-related devices upon ending employment.
Logging into the Blackboard Mobile App
Instructions for logging into the Blackboard Mobile app.
Fixing Broken Mobile Devices
Information regarding mobile device repair.
Issues with Leased Printers
Information on what to do if your leased printer from a vendor is having issues.
Purchasing WKU-Owned Devices With Personal Funds
Information on when and how WKU-owned equipment can be purchased by an individual with personal money.
Receiving Your Organization Has Deleted This Device Error
Instructions for resolving the Your Organization Has Deleted This Device error.
Unlinking a Personal Computer from TopperMail Group Policy Mobile Device Management
Instructions for removing a personal computer from TopperMail Mobile Device Management if it has been enrolled.