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Email Reappears After Deletion
Information regarding emails reappearing after they have been deleted and potential fixes for this situation.
Associating a New Device
Instructions on how to add a new device to your Duo Mobile account.
Unlinking a Personal Computer from TopperMail Group Policy Mobile Device Management
Instructions for removing a personal computer from TopperMail Mobile Device Management if it has been enrolled.
Issues with Leased Printers
Information on what to do if your leased printer from a vendor is having issues.
Devices that Cannot Connect to WKU Internet
Information about consoles and devices that cannot get WKU network access.
Reporting a Stolen Device
Information regarding stolen devices being tracked on WKU's networks.
Replacing an Enrolled Device
Instructions for activating Duo on a new phone with the same number?
Purchasing WKU-Owned Computers, Equipment, or Devices
Information about purchasing WKU-Owned computers, equipment, or IT-related devices upon ending employment.
Purchasing WKU-Owned Devices With Personal Funds
Information on when and how WKU-owned equipment can be purchased by an individual with personal money.
Finding MAC Address (iOS)
Instructions on how to find the MAC address of an iOS device.
Not Printing to Default Device (Firefox)
Instructions for resetting the default print device in Firefox.
Connecting a Game Console/Streaming Device to Internet
Information about how to access the internet on game consoles and streaming media players.
Receiving Mobile Device Notifications
Instructions for enabling notifications through the Blackboard Mobile Learn app for iOS and Android devices.
Non-Standard Device Support Limitations
Information on WKU IT's support of non-WKU hardware or devices.
Installing Apps
Instructions for installing apps on an iOS device.