Receiving Presentation Unavailable Error

Issue/Question

When I click a Mediasite link, either within or outside of Blackboard, I receive the following message:

Mediasite Player: The requested presentation is currently unavailable.  Please try again later. Contact the system administrator if the problem persists.

Resolution

 Note: This error may also occur if the video has been made public and is still being processed after being recorded.

Make sure the owner of the video has it set to Viewable instead of Private. By default, all recordings are set to Private

To change to the video to Viewable, please follow the steps below:

  1. Navigate to the video.
  2. Click the video. 
  3. Move the slider on the Who Can View? section to My Organization.

Details

Article ID: 2293
Created
Tue 8/23/16 11:05 AM
Modified
Thu 12/17/20 9:23 AM