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- Knowledge Base
- Computer, Devices, & Printers
- Printing
Information about installing a wireless printer on WKU's campus.
- Knowledge Base
- Campus Phone & Voicemail
Explanation of where voicemail messages are stored after being received.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- Settings and Configuration
Instructions for setting up Microsoft's Multi-Factor authentication for TopperMail accounts and retired faculty / staff email accounts.
- Knowledge Base
- WKU Systems
- Duo
Instructions for WKU employees on how to enroll their account with Duo.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- OWA (Outlook Web Access)
Instructions for turning OWA's Focused Inbox View off or on.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- OWA (Outlook Web Access)
Instructions for turning on or off the reading pane in OWA.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- OWA (Outlook Web Access)
Instructions for changing default reply settings in OWA.
- Knowledge Base
- Software & Programs
- Web Browsers
- Firefox
- Preferences & Settings
Instructions for resetting Firefox's browser settings.
- Knowledge Base
- WKU Systems
- Blackboard
- Blogs
Information regarding changing the individual/course setting for a Blog.
- Knowledge Base
- ITS Services & Resources
- Audiovisual & Conferencing Services
- Zoom
Instructions for allowing removed Zoom participants to rejoin a meeting room.
- Knowledge Base
- Computer, Devices, & Printers
- Operating System
- Windows
- Windows 10
Instructions for removing a personal computer from TopperMail Mobile Device Management if it has been enrolled.
- Knowledge Base
- Computer, Devices, & Printers
- Operating System
- Windows
- Windows 10
Instructions for re-enabling sleep or hibernation settings on Windows 10.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- OWA (Outlook Web Access)
Instructions for enabling Compact View in OWA.
- Knowledge Base
- Computer, Devices, & Printers
- Operating System
- macOS
Instructions for adjusting the power settings on a Mac.
- Knowledge Base
- Computer, Devices, & Printers
- Operating System
- Windows
- Windows 10
Information about UAC (User Access Control) prompting to be enabled.