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- Knowledge Base
- WKU Systems
- Blackboard
- Collaborate
Instructions for fixing broken Blackboard Collaborate Recording links.
- Knowledge Base
- WKU Systems
- Mediasite
Instructions for how to edit a Mediasite presentation.
- Knowledge Base
- WKU Systems
- Mediasite
Instructions on how to upload a video recorded outside of the Desktop Recorder to Mediasite.
- Knowledge Base
- ITS Services & Resources
- Audiovisual & Conferencing Services
- Zoom
Instructions for finding saved Zoom recordings on your computer.
- Knowledge Base
- WKU Systems
- Mediasite
Instructions on how to create a Mediasite channel.
- Knowledge Base
- WKU Systems
- Mediasite
Information about recording a collaborative (more than one presenter) video presentation in Mediasite.
- Knowledge Base
- WKU Systems
- Mediasite
Information about Mediasite Mosaic no longer uploading videos.
- Knowledge Base
- ITS Services & Resources
- Audiovisual & Conferencing Services
- IVS Classrooms
Instructions on how to use IVS recording links provided by AVS Support.
- Knowledge Base
- Network & Wi-Fi
- Wireless
Information about WKU's wireless network and what to do if you are having Wi-Fi issues.
- Knowledge Base
- ITS Services & Resources
- Audiovisual & Conferencing Services
- Zoom
Instructions for recording a Zoom meeting to Zoom Cloud with Closed-Captioning.
- Knowledge Base
- Computer, Devices, & Printers
- Operating System
- macOS
Instructions for finding all video files on your Mac computer.
- Knowledge Base
- Software & Programs
- Web Browsers
- Firefox
Instructions for disabling Firefox from auto-playing embedded videos.
- Knowledge Base
- Computer, Devices, & Printers
- Operating System
- Windows
- Windows 10
Information regarding an import error that can happen when trying to import photos / videos from an iPhone /iPad to a Windows 10 computer.
- Knowledge Base
- WKU Systems
- Mediasite
Instructions for enabling Google Chrome to play Mediasite recordings when the error "Your playback ticket is not valid for this session" is displayed as an error message.
- Knowledge Base
- Software & Programs
- Web Browsers
- Firefox
Information about Firefox prompting to download a file called F.TXT at random times.