Services A-Z (143)

Do you need to request a new telephone or fax line activation?

Do you need to activate your residence hall room phone line?

Do you need an employee to be activated or reactivated as a faculty member in Banner so he/she may be associated with course(s) he/she will teach?

Do you need to have an employee activated as an advisor after they have completed AARC advising training?

Do you need to request a change to an employee’s Active Directory group/folder access?

Do you have a non-technical question about the Managed Print Service program?

Do you need to change the caller ID on a WKU telephone due to reassignment to a new employee or change in employee name?

Do you need to change the manager of a shared mailbox (e.g., bigred@wku.edu) or calendar account?

Do you think your WKU-owned computer is infected with a virus or malware?

Do you need to confirm your department’s existing student worker Banner accounts in order to keep them active?

Do you need to confirm your department’s existing student worker TopNet advising accounts in order to keep them active?

Do you need to request the creation of a new Continuing and Professional Development Course site?

Do you need to remove or grant access to a user in Slate?

Do you need an employee, student worker, or graduate assistant account created, modified, or deleted for Banner, TopNet, InfoView, or Document Imaging?

Do you need to request a catalog be created?

Do you need a mailing list created for your WKU organization?

Do you need to request an Exchange (@wku.edu) email account be created for a WKU affiliate?

Do you need to request an Exchange (@wku.edu) email account be created for a Part Time Staff member?

Do you need to request an Exchange resource be created for a new piece of equipment (e.g., projector, vehicle) for calendaring?

Do you need to have a custom shared folder created or the name changed of a current one?

Do you have a student worker that is ending employment with your department and you would like their accounts (e.g., AD groups, email, Banner) deactivated?

Do you need to have a WKU WordPress blog deleted?

Report a problem or request support concerning your existing digital sign(s).

Do you need to have a WKU phone or fax line disconnected?

Do you need to enable instant messaging?

Do you need to enable both phone and instant messaging?

Tickets involving a problem, error, or question regarding an enterprise-level system affecting one client. Examples of enterprise-level systems include: Active Directory, Adobe Connect Pro, Banner, Blackboard, Exchange Email, Infoview Reports, Internet, myWKU (Portal), OU Campus, TopNet, and TopperMail.

Would you like to suggest changes to myWKU?

Do you need to have your WKU-owned computer installed?

Do you need to request the installation/estimate of a new network data port on WKU’s campuses?

Do you need have a new classroom computer installed?

Do you need have a new lab computer installed?

An IVS conferencing system is experiencing a technology issue, or a service is requested.

Request changes or updates to IVS rooms and the class schedule.

Do you need a delegate added or removed from an Exchange room or equipment resource?

Do you need the manager of an Exchange room or equipment resource changed?

Do you need to request changes to an employee’s access to a Banner Index Number?

Client would like information regarding Enterprise Digital Signage (EDS) and getting a digital sign.

An audiovisual or conferencing system is experiencing a technology issue, or a service is requested. Currently there is limited IT support for non-academic / non-classroom audiovisual technologies. IT will assist to the best of our ability as resources are available.

An audiovisual or conferencing system is experiencing a technology issue, or a service is requested.

Do you need to request the creation of a new On Demand course site?

Do you need to request the deletion of an existing On Demand course site?

Do you need to request the rename of an existing On Demand course site?

Do you need to order toner or other supplies for a high-volume printer in the Managed Print Service program?

Do you need to request a price estimate or purchase of an external domain name (web addresses that do not end in "wku.edu")?

Do you need to report an issue with or ask a question regarding a WKU-owned faculty/staff/student worker computer?

Do you have questions about billing or account changes regarding WKU phone services?

Have you lost mail in your Exchange account and need to have your mailbox restored?

Did you receive notification that your file on the Shared (S:) Drive was quarantined?

Do you need to have a WKU phone or fax relocated on campus?

Have you changed your name and need your email address renamed?

Do you need to report an issue or make a request regarding Google G Suite?

Are you having issues with a piece of WKU-owned computer hardware (e.g., keyboard, speaker, monitor, mouse)?

Do you have a problem with Mediasite that you need assistance with?

Do you need to report a problem with an existing video surveillance system?

Do you need to report an issue with a WKU WordPress blog?

Do you need to report an issue or ask a question about Zoom?

Do you need to report an issue with the iWKU app?

Do you need to report a problem, issue, or concern with Microsoft Office 365 or OneDrive?

Do you need to report an issue with OU Campus?

Do you have a question or problem with Blackboard Collaborate that you need assistance with?

Do you have a question or problem with Blackboard that you need assistance with?

Do you need to report an issue with WKU’s cable television?

Do you need to report a problem or issue with Cisco Jabber?

Do you need to report an issue you have experienced with a classroom (e.g., computer, instructor computer, projector)?

Having issues associating a new device with Duo or need to report an issue?

Are you having issues getting your game console or device connected to the Wi-Fi?

Do you need to report an issue with a hosted server or system (e.g., ADX, Events Pro, iOffice, irh.wku.edu, Kronos, LXR Test, Panoptix, Primavera, publichealth.wku.edu, Ricoh Docmall, Simple K, SPSS Data Collection, Time Matters, Titanium Schedule)?

Do you need help with a printer that isn't working properly (e.g., error message, lines on paper, paper jam)?

Are you having issues with scanning to a shared folder from a networked printer/scanner?

Do you need to report an issue you have experienced with a lab?

Do you need help with a library database (e.g., One-Search Catalog, EBSCO, KenCat, TopScholar)?

Do you need help with electronic library equipment (e.g., bar code readers, ID card readers, KIC scanner, digital microfilm readers, coin-operated copy machines)?

Do you need help with a library software (e.g., WKU Interlibrary Loan System, OCLC, Past Perfect)?

Do you need to report an issue with a wired network data port on WKU’s campus?

Did you create a new index number in Banner Finance and need to report it to WKU IT?

Do you need to report an issue with a web site using Authorize.Net to collect credit card information or ask a question about it?

Do you need to report an issue with a WKU phone service, voicemail, voicemail password, or fax line?

Do you need to report an issue with or ask a question regarding remote lab access?

Do you need to report an issue with WKU’s Wi-Fi?

Do you need to report an issue with a system created by WKU ITS?

Do you need to report an issue with the WKU VPN or the Duo Mobile security app?

Do you need to reserve a laptop for use during the Covid-19 online teaching period?

Do you need to request an assessment of your department for the Managed Print Service program?

Do you need to request an exception from the Managed Print Service program?

Do you need to request an ethernet cable to connect your device to a network port?

Do you need to request a recycled computer for your department?

Do you need to request the 32-bit version of Windows 10?

Do you need to have a WKU WordPress blog created?

Do you need to request access to the WKU VPN?

Do you need to request a license for accessibility software such as Read & Write Gold or JAWS screen reader?

Do you need to request a Creative Cloud license for Adobe titles such as Photoshop, Illustrator, Acrobat, and so on?

Do you need to create an account to utilize Adobe Sign?

Do you need to create more than 20 concurrent Guest Accounts?

Do you want to request a feature or enhancements for the iWKU app?

Do you need to request a Blackboard organization site?

Do you need to report an issue or request assistance not covered by the categories above?

Do you need changes made to an existing WKU telephone call center?

Do you need assistance purchasing a computer for your department?

Do you need a shared mailbox account created (e.g., bigred@wku.edu)?

Do you need to order, upgrade, report issues, or change a plan for a departmental wireless device?

Do you need recommendations on a computer replacement cycle or hardware upgrades for your department?

Do you need to request that EAC users be added or removed from accessing your area, or change your area’s lock/unlock schedule? This service will automatically route your request to WKU Access Control.

Do you need to request a repair or report a problem with EAC door or card reader functionality?

Would you like to request your Exchange email inbox quota be increased?

Would you like information regarding setting up a hosted server or system using WKU ITS’ VMware environment?

Are you hosting an event and would like involvement from WKU IT?

Do you need to request ITS to evaluate a proposed purchase or project? We can assess and determine necessary involvement for a project such as new software or application, server, or offering as well as including any feedback or concerns that should be considered by stakeholders or purchase evaluators.

Do you need to request ITS provide services for a special campus event (e.g., voice or data service)?

Do you need to request ITS be involved in a construction project (e.g., audiovisual systems, communications systems, PDC-managed construction)?

Do you need help with technical setup for a library faculty/staff-sponsored event located in the libraries or off campus?

Do you need to request a change to a library website?

Do you need to request a media conversion from one format to another?

Do you need to request additional storage space in the Blackboard My Files (personal) system?

Do you need to have additional features added to your existing phone (e.g., activating voicemail, call forwarding, ring length)?

Do you need a new WKU-owned printer to be installed?

Do you need to create an Authorize.Net account to process and accept credit card payments via a web site?

Would you like to request your Personal (P:) Drive storage space be increased?

Do you need to request phone related accessories (e.g., longer cords, headsets)?

Do you need to request programming services (e.g., TopNet, Banner, Infoview, Advance)?

Do you need to request a new publisher integration be added to Blackboard?

Do you need to upgrade your Qualtrics account to allow image file attachments?

Professor or Moderator request for an existing IVS class/conference to be recorded.

Do you need to request a computer lab be made remote accessible for the upcoming semester?

Do you need to request access to a restricted InfoView folder or report?

Are you running a server or device and need a security exception to allow incoming Internet traffic?

Do you need to request that someone has access to a shared mailbox or calendar account?

Do you need software installed on a classroom computer?

Do you need software installed on a lab computer?

Do you need sponsored computer lab accounts created for an event or program you are hosting?

Do you need to purchase a license to install SPSS on one or more computers for WKU employees?

Do you have a student employee who needs to be given access to New Instructor training?

Do you need to request a student to have access to a past course?

Do you need a video surveillance camera installed, an installation estimate, add/remove a user, request training, relocate an existing camera, or other services that are not issues?

Do you need to request a Zoom Webinar?

Has a file has been moved, modified, or deleted from the Personal (P:), Shared (S:), or Secure (U:) drives and needs to be restored from back-ups?

Client needs meeting space for an upcoming conference, meeting, or interview and does not require any technology. Client will need to provide start and end time of the meeting to ensure the meeting space is reserved for the length of the meeting.

Do you need to request an exception from planned computer reboots?

Do you need to have a computer picked up and delivered to Surplus?

Do you need a printer installed for a student employee machine?

Tickets involving a problem, error, or question regarding a software application affecting one client. Examples of software applications include: Adobe Suite applications, Anti-Virus or Anti-Malware, BSR, Microsoft Office Suite applications, SAS, SPSS, and Web Browsers (i.e., Internet Explorer, Firefox, Safari). Available level of support may vary per application.

The Hilltopper Content Feed is a layout managed by WKU IT where clients can submit university related content to be played on certain signs running this particular layout. If you would like to submit content to be displayed as part of this feed, please submit using this entry. Please note that submissions must be directly related to University business. No commercial advertisements are permitted. Images need to be either a .jpg or .png with a recommended resolution of 1920x1080. Videos need to be in a format supported by Windows Media Player (ex. .wmv, .avi, .mpeg). If any content is over 1GB in file size, please upload the file to S:\UNIVERSITY-WIDE-SHARED\Enterprise Digital Signage. Once the content has been published, it will be deleted from this location.

Do you need to have the operating system upgraded on your WKU-owned faculty/staff computer?