Services A-Z (141)
Campus Phone Services / Phone & Fax Line Services
Do you need to request a new telephone or fax line activation?
Campus Phone Services / Phone & Fax Line Services
Do you need to activate your residence hall room phone line?
Accounts & Access Services / Banner Access Services
Do you need an employee to be activated or reactivated as a faculty member in Banner so he/she may be associated with course(s) he/she will teach?
Accounts & Access Services / Banner Access Services
Do you need to have an employee activated as an advisor after they have completed AARC advising training?
Accounts & Access Services / Active Directory Access Services
Do you need to request a change to an employee’s Active Directory group/folder access?
Campus Phone Services / Phone & Fax Line Services
Do you need to change the caller ID on a WKU telephone due to reassignment to a new employee or change in employee name?
Email & Calendar Services / Shared Mailbox & Calendar Services
Do you need to change the manager of a shared mailbox (e.g., bigred@wku.edu) or calendar account?
Computer & Printer Services / Faculty/Staff Computer Services
Do you think your WKU-owned computer is infected with a virus or malware?
Accounts & Access Services
Do you need to confirm your department’s existing student worker accounts in order to keep them active?
WKU System Services / Blackboard Services
Do you need to request the creation of a new Continuing and Professional Development Course site?
Accounts & Access Services / Banner Access Services
Do you need to remove or grant access to a user in Slate?
Accounts & Access Services / Banner Access Services
Do you need an employee, student worker, or graduate assistant account created, modified, or deleted for Banner, TopNet, InfoView, or Document Imaging?
WKU System Services / Mediasite Services
Do you need to request a catalog be created?
Email & Calendar Services / Mailing List Services
Do you need a mailing list created for your WKU organization?
Email & Calendar Services / Email Creation Services
Do you need to request an email account be created for a WKU affiliate?
Email & Calendar Services / Email Creation Services
Do you need to request an Exchange (@wku.edu) email account be created for a Part Time Staff member?
Email & Calendar Services / Room & Equipment Resource Services
Do you need to request an Exchange resource be created for a new piece of equipment (e.g., projector, vehicle) for calendaring?
Accounts & Access Services / Shared Drive Services
Do you need to have a custom shared folder created or the name changed of a current one?
Accounts & Access Services
Do you have a student worker that is ending employment with your department and you would like their accounts (e.g., AD groups, email, Banner) deactivated?
WKU System Services / Blog Services
Do you need to have a WKU WordPress blog deleted?
Conferencing & AV Services / Digital Signage Services
Report a problem or request support concerning your existing digital sign(s).
Campus Phone Services / Phone & Fax Line Services
Do you need to have a WKU phone or fax line disconnected?
Campus Phone Services / Cisco Jabber
Do you need to enable instant messaging?
Campus Phone Services / Cisco Jabber
Do you need to enable both phone and instant messaging?
WKU System Services
Tickets involving a problem, error, or question regarding an enterprise-level system affecting one client. Examples of enterprise-level systems include: Active Directory, Banner, Blackboard, Degree Works, Exchange Email, Infoview Reports, Internet, myWKU (Portal), Omni CMS (OU Campus), TopNet, and TopperMail.
WKU System Services / myWKU Services
Would you like to suggest changes to myWKU?
Network & Wi-Fi Services / Network Port Services
Do you need to request the installation/estimate of a new network data port on WKU’s campuses?
Classroom & Lab Services / Classroom Services
Do you need have a new classroom computer installed?
Classroom & Lab Services / Lab Services
Do you need have a new lab computer installed?
Conferencing & AV Services / Audiovisual Support Services / IVS Conferencing Services
An IVS conferencing system is experiencing a technology issue, or a service is requested.
Conferencing & AV Services / Audiovisual Support Services / IVS Conferencing Services
Request changes or updates to IVS rooms and the class schedule.
Email & Calendar Services / Room & Equipment Resource Services
Do you need a delegate added or removed from an Exchange room or equipment resource?
Email & Calendar Services / Room & Equipment Resource Services
Do you need the manager of an Exchange room or equipment resource changed?
Accounts & Access Services / Banner Access Services
Do you need to request changes to an employee’s access to a Banner Index Number?
Conferencing & AV Services / Digital Signage Services
Client would like information regarding Enterprise Digital Signage (EDS) and getting a digital sign.
Conferencing & AV Services / Audiovisual Support Services / Non-Academic Audiovisual Services
An audiovisual or conferencing system is experiencing a technology issue, or a service is requested. Currently there is limited IT support for non-academic / non-classroom audiovisual technologies. IT will assist to the best of our ability as resources are available.
Conferencing & AV Services / Audiovisual Support Services / Audiovisual & Conference Issue Services
An audiovisual or conferencing system is experiencing a technology issue, or a service is requested.
WKU System Services / Blackboard Services / On Demand Services
Do you need to request the creation of a new On Demand course site?
WKU System Services / Blackboard Services / On Demand Services
Do you need to request the deletion of an existing On Demand course site?
WKU System Services / Blackboard Services / On Demand Services
Do you need to request the rename of an existing On Demand course site?
Computer & Printer Services / Printing Services
Do you need to order toner or other supplies for a high-volume printer in the Managed Print Service program?
Network & Wi-Fi Services
Do you need to request a price estimate or purchase of an external domain name (web addresses that do not end in "wku.edu")?
Computer & Printer Services / Faculty/Staff Computer Services
Do you need to report an issue with or ask a question regarding a WKU-owned faculty/staff/student worker computer?
Campus Phone Services / Billing & Account Services
Do you have questions about billing or account changes regarding WKU phone services?
Accounts & Access Services / Shared Drive Services
Did you receive notification that your file on the Shared (S:) Drive was quarantined?
Campus Phone Services / Phone & Fax Line Services
Do you need to have a WKU phone or fax relocated on campus?
Email & Calendar Services / Email Rename Services
Have you changed your name and need your email address renamed?
WKU System Services / Google Workspace Services
Do you need to report an issue or make a request regarding Google Workspace?
Computer & Printer Services / Hardware Services
Are you having issues with a piece of WKU-owned computer hardware (e.g., keyboard, speaker, monitor, mouse)?
WKU System Services / Mediasite Services
Do you have a problem with Mediasite that you need assistance with?
Security Services / Video Surveillance Services
Do you need to report a problem with an existing video surveillance system?
WKU System Services / Blog Services
Do you need to report an issue with a WKU WordPress blog?
Conferencing & AV Services / Zoom
Do you need to report an issue or ask a question about Zoom?
WKU System Services / iWKU Services
Do you need to report an issue with the iWKU app?
WKU System Services / Office 365
Do you need to report a problem, issue, or concern with Microsoft Office 365 or OneDrive?
WKU System Services / Omni CMS Services
Do you need to report an issue with Omni CMS?
WKU System Services / Blackboard Services
Do you have a question or problem with Blackboard Collaborate that you need assistance with?
WKU System Services / Blackboard Services
Do you have a question or problem with Blackboard that you need assistance with?
Network & Wi-Fi Services / Cable Television Services
Do you need to report an issue with WKU’s cable television?
Campus Phone Services / Cisco Jabber
Do you need to report a problem or issue with Cisco Jabber?
Classroom & Lab Services / Classroom Services
Do you need to report an issue you have experienced with a classroom (e.g., computer, instructor computer, projector)?
WKU System Services / Duo / Cisco AnyConnect VPN Services
Having issues associating a new device with Duo or need to report an issue?
Network & Wi-Fi Services / Gaming & Network Device Services
Are you having issues getting your game console or device connected to the Wi-Fi?
WKU System Services / Server & System Hosting Services
Do you need to report an issue with a hosted server or system (e.g., ADX, Events Pro, iOffice, irh.wku.edu, Kronos, LXR Test, Panoptix, publichealth.wku.edu, Ricoh Docmall, Simple K, SPSS Data Collection, Time Matters, Titanium Schedule)?
Computer & Printer Services / Printing Services
Do you need help with a printer that isn't working properly (e.g., error message, lines on paper, paper jam)?
Computer & Printer Services / Printing Services
Are you having issues with scanning to a shared folder from a networked printer/scanner?
Classroom & Lab Services / Lab Services
Do you need to report an issue you have experienced with a lab?
WKU System Services / Library Services
Do you need help with a library database (e.g., One-Search Catalog, EBSCO, KenCat, TopScholar)?
Computer & Printer Services / Hardware Services
Do you need help with electronic library equipment (e.g., bar code readers, ID card readers, KIC scanner, digital microfilm readers, coin-operated copy machines)?
WKU System Services / Library Services
Do you need help with a library software (e.g., WKU Interlibrary Loan System, OCLC, Past Perfect)?
Network & Wi-Fi Services / Network Port Services
Do you need to report an issue with a wired network data port on WKU’s campus?
Accounts & Access Services / Banner Access Services
Did you create a new index number in Banner Finance and need to report it to WKU IT?
WKU System Services / Payment Acceptance Services
Do you need to report an issue with a web site using Authorize.Net to collect credit card information or ask a question about it?
Campus Phone Services / Phone & Fax Line Services
Do you need to report an issue with a WKU phone service, voicemail, voicemail password, or fax line?
Classroom & Lab Services / Lab Services
Do you need to report an issue with or ask a question regarding remote lab access?
Network & Wi-Fi Services / Wi-Fi Services
Do you need to report an issue with WKU’s Wi-Fi?
WKU System Services / Server & System Hosting Services
Do you need to report an issue with a system created by WKU ITS?
WKU System Services / Duo / Cisco AnyConnect VPN Services
Do you need to report an issue with the WKU VPN or the Duo Mobile security app?
Computer & Printer Services
Do you need to reserve a laptop?
Computer & Printer Services / Printing Services
Do you need to request an assessment of your department for the Managed Print Service program?
Computer & Printer Services / Printing Services
Do you need to request an exception from the Managed Print Service program?
Network & Wi-Fi Services / Network Port Services
Do you need to request an ethernet cable to connect your device to a network port?
Computer & Printer Services / Computer Purchasing Services
Do you need to request a recycled computer for your department?
Computer & Printer Services / Faculty/Staff Computer Services
Do you need to request the 32-bit version of Windows 10?
WKU System Services / Blog Services
Do you need to have a WKU WordPress blog created?
WKU System Services / Duo / Cisco AnyConnect VPN Services
Do you need to request access to the WKU VPN?
Software Services
Do you need to request a license for accessibility software such as Read & Write Gold or JAWS screen reader?
Software Services
Do you need to request a Creative Cloud license for all Adobe titles or individual titles such as Photoshop, Dreamweaver, Illustrator, Acrobat, and so on?
Security Services / Adobe Sign Services
Do you need to create an account to utilize Adobe Sign?
Accounts & Access Services / Guest Account Services
Do you need to create more than 20 concurrent Guest Accounts?
WKU System Services / iWKU Services
Do you want to request a feature or enhancements for the iWKU app?
WKU System Services / Blackboard Services
Do you need to request a Blackboard organization site?
Email & Calendar Services / Employee Mailbox Services
Do you need to report an issue or request assistance not covered by the categories above?
Accounts & Access Services / Banner Access Services
Utilize this request if you have an employee who needs access to complete FLAC for the department.
Email & Calendar Services / Calendly Services
Do you need to report an issue, ask a question, or request an account creation/modification regarding Calendly?
Campus Phone Services / Call Center Services
Do you need changes made to an existing WKU telephone call center?
Computer & Printer Services / Computer Purchasing Services
Do you need assistance purchasing a computer for your department?
Email & Calendar Services / Shared Mailbox & Calendar Services
Do you need a shared mailbox account created (e.g., bigred@wku.edu)?
Campus Phone Services / Departmental Device Services
Do you need to order, upgrade, report issues, or change a plan for a departmental wireless device?
Computer & Printer Services / Computer Purchasing Services
Do you need recommendations on a computer replacement cycle or hardware upgrades for your department?
Security Services / Electronic Access Control Services
Do you need to request that EAC users be added or removed from accessing your area, or change your area’s lock/unlock schedule? This service will automatically route your request to WKU Access Control.
Security Services / Electronic Access Control Services
Do you need to request a repair or report a problem with EAC door or card reader functionality?
Accounts & Access Services / Banner Access Services
Do you need to request Ellucian training?
WKU System Services / Server & System Hosting Services
Would you like information regarding setting up a hosted server or system using WKU ITS’ VMware environment?
Project & Event Services / Special Event Services
Are you hosting an event and would like involvement from WKU IT?
Project & Event Services
Do you need to request ITS to evaluate a proposed purchase or project? We can assess and determine necessary involvement for a project such as new software or application, server, or offering as well as including any feedback or concerns that should be considered by stakeholders or purchase evaluators.
Project & Event Services / Special Event Services
Do you need to request ITS provide services for a special campus event (e.g., voice or data service)?
Project & Event Services / Construction Project Services
Do you need to request ITS be involved in a construction project (e.g., audiovisual systems, communications systems, PDC-managed construction)?
Project & Event Services / Library Event Services
Do you need help with technical setup for a library faculty/staff-sponsored event located in the libraries or off campus?
WKU System Services / Library Services
Do you need to request a change to a library website?
Conferencing & AV Services
Do you need to request a media conversion from one format to another?
WKU System Services / Blackboard Services
Do you need to request additional storage space in the Blackboard My Files (personal) system?
Campus Phone Services / Phone Feature & Equipment Services
Do you need to have additional features added to your existing phone (e.g., activating voicemail, call forwarding, ring length)?
Computer & Printer Services / Printing Services
Do you need a new WKU-owned printer to be installed?
WKU System Services / Payment Acceptance Services
Do you need to create an Authorize.Net account to process and accept credit card payments via a web site?
Campus Phone Services / Phone Feature & Equipment Services
Do you need to request phone related accessories (e.g., longer cords, headsets)?
Reporting & Programming Services
Do you need to request programming services (e.g., TopNet, Banner, Infoview, Advance)?
WKU System Services / Blackboard Services
Do you need to request a new publisher integration be added to Blackboard?
Accounts & Access Services / Banner Access Services
Do you need to change a purchase or budget approval queue?
Conferencing & AV Services / Audiovisual Support Services / IVS Conferencing Services
Professor or Moderator request for an existing IVS class/conference to be recorded.
Classroom & Lab Services / Lab Services
Do you need to request a computer lab be made remote accessible for the upcoming semester?
Accounts & Access Services / Banner Access Services
Do you need to request access to a restricted InfoView folder or report?
Network & Wi-Fi Services
Are you running a server or device and need a security exception to allow incoming Internet traffic?
Email & Calendar Services / Shared Mailbox & Calendar Services
Do you need to request that someone has access to a shared mailbox or calendar account?
Classroom & Lab Services / Classroom Services
Do you need software installed on a classroom computer?
Classroom & Lab Services / Lab Services
Do you need software installed on a lab computer?
Computer & Printer Services / Printing Services
Do you need to request to have old empty toner cartridges picked up?
Classroom & Lab Services / Lab Services
Do you need sponsored computer lab accounts created for an event or program you are hosting?
WKU System Services / Blackboard Services
Do you have a student employee who needs to be given access to Blackboard, Banner, TopNet, InfoView, or Document Imaging training?
WKU System Services / Blackboard Services
Do you need to request a student to have access to a past course?
Computer & Printer Services / Faculty/Staff Computer Services
Do you need to have the operating system refreshed on your WKU-owned faculty/staff computer?
Security Services / Video Surveillance Services
Do you need a video surveillance camera installed, an installation estimate, add/remove a user, request training, relocate an existing camera, or other services that are not issues?
Conferencing & AV Services / Zoom
Do you need to request a Zoom Webinar?
Accounts & Access Services / Shared Drive Services
Has a file has been moved, modified, or deleted from the Personal (P:), Shared (S:), or Secure (U:) drives and needs to be restored from back-ups?
Conferencing & AV Services / Audiovisual Support Services / Conference Scheduling Services
Client needs meeting space for an upcoming conference, meeting, or interview and does not require any technology. Client will need to provide start and end time of the meeting to ensure the meeting space is reserved for the length of the meeting.
Computer & Printer Services / Faculty/Staff Computer Services
Do you need to request an exception from planned computer reboots?
Computer & Printer Services / Computer Surplus Services
Do you need to have a computer picked up and delivered to Surplus?
Computer & Printer Services / Printing Services
Do you need a printer installed for a student employee machine?
WKU System Services
Tickets involving a problem, error, or question regarding a software application affecting one client. Examples of software applications include: Adobe Suite applications, Anti-Virus or Anti-Malware, BSR, Microsoft Office Suite applications, SAS, SPSS, and Web Browsers (i.e., Internet Explorer, Firefox, Safari). Available level of support may vary per application.
Conferencing & AV Services / Digital Signage Services
The Hilltopper Content Feed is a layout managed by WKU IT where clients can submit university related content to be played on certain signs running this particular layout. If you would like to submit content to be displayed as part of this feed, please submit using this entry. Please note that submissions must be directly related to University business. No commercial advertisements are permitted. Images need to be either a .jpg or .png with a recommended resolution of 1920x1080. Videos need to be in a format supported by Windows Media Player (ex. .wmv, .avi, .mpeg). If any content is over 1GB in file size, please upload the file to S:\UNIVERSITY-WIDE-SHARED\Enterprise Digital Signage. Once the content has been published, it will be deleted from this location.
Classroom & Lab Services / Lab Services
Do you need to request that a WKU computer lab allow printing outside the normal semester timeline?