Troubleshooting a Virtual Background in Zoom

Issue/Question

How do I troubleshoot a  Virtual Background in Zoom?

Environment

  • Zoom
  • MacOS
  • Windows

Resolution

  1. Open the Zoom desktop client.
  2. Click the Settings icon under your profile icon in the top right of the window. 
  3. If you do not see the Virtual Background tab in the options on the left in your Desktop Client settings after enabling it, sign out of the client and sign in again.
  4. Ensure that your physical background is a solid color with minimal shadows. Also ensure the physical background is uniform in lighting.
  5. If you are using a physical green screen, ensure that your green screen color does not match your shirt or eye color.
    Note: If you are still having issues, check to make sure your Mac or Windows device meets the system requirements for using the Virtual Background feature. 

Details

Article ID: 3506
Created
Thu 3/19/20 11:05 AM
Modified
Thu 3/19/20 4:25 PM