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Dialing/Transferring Directly to Voicemail
Instructions for dialing / transferring a call directly to voicemail.
Troubleshooting Not Receiving Call Notifications on Cisco Jabber
Information about troubleshooting call notifications on Cisco Jabber.
Disabling Call Forwarding on Cisco Jabber
Information about troubleshooting call forwarding on Cisco Jabber.
Ringing to Jabber and Desk Phone
Information about Cisco Jabber and standard desk phones being used simultaneously.
Requesting Intercom Service
Instructions for requesting the appropriate intercom service, based on issue being experienced.
Transferring a Call with a Yealink Phone
Instructions on transferring a phone call with a Yealink phone.
Logging Into Finesse
Instructions for logging into Cisco Finesse
Blocking Phone Calls
Instructions for blocking persistent calls to WKU extensions.
Blocking Calls or Texts on iOS Devices
Instructions on how to block a call or text on an iOS device.
Signing Out of Cisco Finesse
Instructions for signing out of the Cisco Finesse web page.
Changing States in Finesse
Instructions for changing the user's state in Cisco Finesse.