Popular Services
Do you have an issue or request involving employee or TopperMail email or a Microsoft 365 application?
Do you need to request programming services (e.g., TopNet, Banner, Infoview, Advance)?
Do you need ITS assistance regarding a WKU-owned, lab, or personally-owned computer or device?
Do you need an employee, student worker, or graduate assistant account created, modified, or deleted for Banner, TopNet, InfoView, or Document Imaging?
Do you need assistance with software or a system?
Do you need ITS assistance regarding a printer?
Do you have an issue or request involving Active Directory?
Do you have an issue or request involving Blackboard?
Do you need a change to TeamDynamix or assistance from an admin?
Do you have an issue or request involving Electronic Access Control (EAC), video surveillance, or key cabinets?
Do you have an issue or request involving digital security on your account, computer, device, or server (ex., compromised system, VPN, MFA, guest accounts, firewall, secure data recovery, and so on)?
Do you need software installed on a lab computer or made available via AppStreaming?
Do you need an employee to be activated or reactivated as a faculty member in Banner so he/she may be associated with course(s) he/she will teach?
Do you need ITS assistance involving a WKU classroom, AV, conference room, or an event space?
Did you create a new index number in Banner Finance and need to report it to WKU IT?
Do you need to request changes to an employee’s access to a Banner Index Number?
Do you need to have a WKU phone or fax line disconnected?
Do you need to change the caller ID on a WKU telephone due to reassignment to a new employee or change in employee name?
Do you need to request a new telephone or fax line activation?
Do you need to remove or grant access to a user in Slate?
Do you need to have additional features added to your existing phone (e.g., activating voicemail, call forwarding, ring length)?
Do you need ITS assistance with Zoom, Zoom Rooms, Zoom webinars, digital signage, Connect classes, or video conferencing?
Do you need to order, upgrade, report issues, or change a plan for a departmental wireless device?
Do you have questions about billing or account changes regarding WKU phone services?