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Services A-Z (120)

# A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Activate a Phone or Fax Line

Do you need to request a new telephone or fax line activation?

Activate a Residence Hall Phone Line

Do you need to activate your residence hall room phone line?

Activate Employee as Faculty for Scheduling

Do you need an employee to be activated or reactivated as a faculty member in Banner so he/she may be associated with course(s) he/she will teach?

Activate Faculty/Staff Advising Access

Do you need to have an employee activated as an advisor after they have completed AARC advising training?

Add/Remove Active Directory Group/Folder Access

Do you need to request a change to an employee’s Active Directory group/folder access?

Adobe Connect Pro > Audio/Video Problem

Client has an Audio/Video problem using Adobe Connect Pro for meeting or class.

Adobe Connect Pro > Client Cannot Access Recording

Client is unable to access an Adobe Connect recording.

Adobe Connect Pro > Create Account

Request a new account for Adobe Connect Pro. This license will allow the client to create Adobe Connect rooms, host meetings/events, manage participants, and more. NOTE: A face-to-face training will be required to obtain license.

Adobe Connect Pro > Non-Problem Request or Question

Client has an Adobe Connect software question.

Adobe Connect Pro > Training Request

Client would like training on how to use Adobe Connect to host a meeting, webinar, or event.

Ask a Managed Print Service Question

Do you have a non-technical question about the Managed Print Service program?

Associate a New Phone

Did you get a new phone or phone number and need it associated with the WKU VPN?

C

Change Caller ID Name

Do you need to change the caller ID on a WKU telephone due to reassignment to a new employee or change in employee name?

Change Manager of a Generic Email Account

Do you need to change the manager of a generic email account (e.g., bigred@wku.edu)?

Clean Up an Infected Computer

Do you think your WKU-owned computer is infected with a virus or malware?

Computer Cannot Boot

Are you having issues booting your WKU-owned computer?

Computer Running Slowly

Is your WKU-owned computer running slowly or experiencing performance issues?

Confirm Student Worker Banner Account

Do you need to confirm your department’s existing student worker Banner accounts in order to keep them active?

Confirm Student Worker TopNet Advising Account

Do you need to confirm your department’s existing student worker TopNet advising accounts in order to keep them active?

Create a Catalog

Do you need to request a catalog be created?

Create a Mailing List

Do you need a mailing list created for your WKU organization?

Create Affiliate (Non-Employee) Account

Do you need to request an Exchange (@wku.edu) email account be created for a WKU affiliate?

Create Generic Email Account

Do you need a generic Exchange email account created (e.g., bigred@wku.edu)?

Create Part Time Staff Email Account

Do you need to request an Exchange (@wku.edu) email account be created for a Part Time Staff member?

Create Room or Equipment Resource

Do you need to request an Exchange resource be created for a new piece of equipment (e.g., projector, vehicle) for calendaring?

Create Student Worker Email Account

Do you need to request an Exchange (@wku.edu) email account be created for a Student Worker or Graduate Assistant?

Create/Modify a Custom Shared Folder

Do you need to have a custom shared folder created or the name changed of a current one?

Create/Modify/Delete Access to Enterprise Systems Accounts

Do you need an employee, student worker, or graduate assistant account created, modified, or deleted for Banner, TopNet, InfoView, or Document Imaging?

D

Deactivate Student Worker Accounts

Do you have a student worker that is ending employment with your department and you would like their accounts (e.g., AD groups, email, Banner) deactivated?

Delete a WKU Blog

Do you need to have a WKU WordPress blog deleted?

Digital Signage Support

Report a problem or request support concerning your existing digital sign(s).

Disconnect a Phone or Fax Line

Do you need to have a WKU phone or fax line disconnected?

E

Enterprise System Problem or Error

Tickets involving a problem, error, or question regarding an enterprise-level system affecting one client. Examples of enterprise-level systems include: Active Directory, Adobe Connect Pro, Banner, Blackboard, Exchange Email, Infoview Reports, Internet, myWKU (Portal), OU Campus, TopNet, and TopperMail.

G

Give myWKU Feedback

Would you like to suggest changes to myWKU?

I

Install a New Computer

Do you need to have your WKU-owned computer installed?

Install Network Data Port

Do you need to request the installation/estimate of a new network data port on WKU’s campuses?

Install New Classroom/Lab Computer

Do you need have a new classroom or lab computer installed?

IVS Audio/Video Issue or Request

An IVS conferencing system is experiencing a technology issue, or a service is requested.

IVS Course Change or Update

Request changes or updates to IVS rooms and the class schedule.

M

Modify Delegate Access to Room or Equipment Resource

Do you need a delegate added or removed from an Exchange room or equipment resource?

Modify Housing & Residence Life Electronic Access Control

Do you need to request new access, modify access, or remove access for Housing & Residence Life?

Modify Manager to Room or Equipment Resource

Do you need the manager of an Exchange room or equipment resource changed?

Modify Rights to Banner Index Number

Do you need to request changes to an employee’s access to a Banner Index Number?

N

New Digital Signage Request

Client would like information regarding Enterprise Digital Signage (EDS) and getting a digital sign.

Non-Academic Audio/Video Issue or Request

An audiovisual or conferencing system is experiencing a technology issue, or a service is requested. Currently there is limited IT support for non-academic / non-classroom audiovisual technologies. IT will assist to the best of our ability as resources are available.

Non-Audio/Video Request

An audiovisual or conferencing system is experiencing a technology issue, or a service is requested.

O

On Demand Course Site Creation

Do you need to request the creation of a new On Demand course site?

On Demand Course Site Deletion

Do you need to request the deletion of an existing On Demand course site?

On Demand Course Site Rename

Do you need to request the rename of an existing On Demand course site?

Order Toner

Do you need to order toner for a high-volume printer in the Managed Print Service program?

P

Purchase External Domain Name

Do you need to request a price estimate or purchase of an external domain name (web addresses that do not end in "wku.edu")?

Purchase WKU Computer Upon Retirement

Are you retiring and would like information about purchasing your WKU-owned computer?

Q

Questions about Billing or Account Information

Do you have questions about billing or account changes regarding WKU phone services?

R

Recover Faculty/Staff Mailbox

Have you lost mail in your Exchange account and need to have your mailbox restored?

Recover Secure Data File

Did you receive notification that your file on the Shared (S:) Drive was quarantined?

Relocate a Phone or Fax Line

Do you need to have a WKU phone or fax relocated on campus?

Rename Email Account

Have you changed your name and need your email address renamed?

Report a Hardware Issue

Are you having issues with a piece of WKU-owned computer hardware (e.g., keyboard, speaker, monitor, mouse)?

Report a Video Surveillance Issue

Do you need to report a problem with an existing video surveillance system?

Report a WKU Blog Issue

Do you need to report an issue with a WKU WordPress blog?

Report an iWKU Issue

Do you need to report an issue with the iWKU app?

Report an OU Campus Issue

Do you need to report an issue with OU Campus?

Report Blackboard Collaborate Issue

Do you have a question or problem with Blackboard Collaborate that you need assistance with?

Report Blackboard Issue

Do you have a question or problem with Blackboard that you need assistance with?

Report Classroom/Lab Issue

Do you need to report an issue you have experienced with a classroom or lab (e.g., computer, instructor computer, projector)?

Report Game Console Wi-Fi Issue

Are you having issues getting your game console or device connected to the Wi-Fi?

Report Hosted System Issue

Do you need to report an issue with a hosted server or system (e.g., ADX, Events Pro, iOffice, irh.wku.edu, Kronos, LXR Test, Panoptix, Primavera, publichealth.wku.edu, Ricoh Docmall, Simple K, SPSS Data Collection, Time Matters, Titanium Schedule)?

Report Housing & Residence Life Electronic Access Control Issue

Do you need to report a problem with a Housing & Residence Life Electronic Access Control door(s)?

Report Issues with a Printer

Do you need help with a printer that isn't working properly (e.g., error message, lines on paper, paper jam)?

Report Issues with Scanning to Shared Folder

Are you having issues with scanning to a shared folder from a networked printer/scanner?

Report Lenel Electronic Access Control Server Issue

Do you need to report a problem with the Lenel Electronic Access Control Server used by WKU PD and Facilities Management?

Report Library Database Issue

Do you need help with a library database (e.g., One-Search Catalog, EBSCO, KenCat, TopScholar)?

Report Library Equipment Issue

Do you need help with electronic library equipment (e.g., bar code readers, ID card readers, KIC scanner, digital microfilm readers, coin-operated copy machines)?

Report Library Software Issue

Do you need help with a library software (e.g., WKU Interlibrary Loan System, OCLC, Past Perfect)?

Report Network Data Port Issues

Do you need to report an issue with a wired network data port on WKU’s campus?

Report New Banner Finance Index Number

Did you create a new index number in Banner Finance and need to report it to WKU IT?

Report Phone or Fax Issue

Do you need to report an issue with a WKU phone service, voicemail, voicemail password, or fax line?

Report Wi-Fi Issues

Do you need to report an issue with WKU’s Wi-Fi?

Report WKU ITS-Created System Issued

Do you need to report an issue with a system created by WKU ITS?

Report WKU VPN Issue

Do you need to report an issue with the WKU VPN or the Duo Mobile security app?

Request a Managed Print Service Assessment

Do you need to request an assessment of your department for the Managed Print Service program?

Request a Managed Print Service Exception

Do you need to request an exception from the Managed Print Service program?

Request a Recycled Computer

Do you need to request a recycled computer for your department?

Request a WKU Blog

Do you need to have a WKU WordPress blog created?

Request Access to WKU VPN

Do you need to request access to the WKU VPN?

Request an Increase to Guest Account Creation Limit

Do you need to create more than 20 concurrent Guest Accounts?

Request an Organization Site

Do you need to request a Blackboard organization site?

Request Call Center Changes

Do you need changes made to an existing WKU telephone call center?

Request Computer Purchase Information

Do you need assistance purchasing a computer for your department?

Request Departmental Device Service

Do you need to order, upgrade, report issues, or change a plan for a departmental wireless device?

Request Departmental Wide Computer Assessment

Do you need recommendations on a computer replacement cycle or hardware upgrades for your department?

Request Faculty/Staff Mailbox Size Increase

Would you like to request your Exchange email inbox quota be increased?

Request Information on System Hosting

Would you like information regarding setting up a hosted server or system using WKU ITS’ VMware environment?

Request IT Materials or Presenter for Event

Are you hosting an event and would like involvement from WKU IT?

Request ITS Services for Event

Do you need to request ITS provide services for a special campus event (e.g., voice or data service)?

Request ITS Services for Project

Do you need to request ITS be involved in a construction project (e.g., audiovisual systems, communications systems, PDC-managed construction)?

Request Library Event Setup

Do you need help with technical setup for a library faculty/staff-sponsored event located in the libraries or off campus?

Request Library Website Edit

Do you need to request a change to a library website?

Request New Phone Features

Do you need to have additional features added to your existing phone (e.g., activating voicemail, call forwarding, ring length)?

Request New Printer Installation

Do you need a new WKU-owned printer to be installed?

Request Personal (P:) Drive Quota Increase

Would you like to request your Personal (P:) Drive storage space be increased?

Request Phone Accessories

Do you need to request phone related accessories (e.g., longer cords, headsets)?

Request Programming Services

Do you need to request programming services (e.g., TopNet, Banner, Infoview, Advance)?

Request Recording of Meeting or Course

Professor or Moderator request for an existing IVS class/conference to be recorded.

Request Restricted InfoView Access

Do you need to request access to a restricted InfoView folder or report?

Request Security Exception to Allow Incoming Connections

Are you running a server or device and need a security exception to allow incoming Internet traffic?

Request Software Installation in Classroom/Lab

Do you need software installed on a classroom or lab computer?

Request Sponsored Computer Lab Accounts

Do you need sponsored computer lab accounts created for an event or program you are hosting?

Request Student Access to Blackboard New Instructor or Adobe Connect Pro Training

Do you have a student employee who needs to be given access to New Instructor and/or Adobe Connect Pro training?

Request Video Surveillance Service

Do you need a video surveillance camera installed, an installation estimate, add/remove a user, request training, or relocate an existing camera?

Restore File from Back-Ups

Has a file has been moved, modified, or deleted from the Personal (P:), Shared (S:), or Secure (U:) drives and needs to be restored from back-ups?

S

Schedule a Room

Client needs meeting space for an upcoming conference, meeting, or interview and does not require any technology. Client will need to provide start and end time of the meeting to ensure the meeting space is reserved for the length of the meeting.

Schedule Audio Conference

Client is requesting a conference call setup. Client will need to provide the start and end time of the conference call, the number of participants, and if a toll free phone number is needed, a Banner Index Number is required.

Schedule Video Conference

Client is requesting a video conference for an upcoming meeting, conference, interview, or special event. Client will need to provide the start and end time, the number of participants, if a recording of the meeting is needed, the connecting party, and possibly the IP address of the connecting party.

Scheduled Reboot Exception

Do you need to request an exception from planned computer reboots?

Send a Computer to Surplus

Do you need to have a computer picked up and delivered to Surplus?

Setup Printer for Student Rollout Machine

Do you need a printer installed for a student employee machine?

Software Application Problem or Error

Tickets involving a problem, error, or question regarding a software application affecting one client. Examples of software applications include: Adobe Suite applications, Anti-Virus or Anti-Malware, BSR, Microsoft Office Suite applications, SAS, SPSS, and Web Browsers (i.e., Internet Explorer, Firefox, Safari). Available level of support may vary per application.

Submit Digital Signage Material to the “WKU Content Feed”

The Hilltopper Content Feed is a layout managed by WKU IT where clients can submit university related content to be played on certain signs running this particular layout. If you would like to submit content to be displayed as part of this feed, please submit using this entry. Please note that submissions must be directly related to University business. No commercial advertisements are permitted. Images need to be either a .jpg or .png with a recommended resolution of 1920x1080. Videos need to be in a format supported by Windows Media Player (ex. .wmv, .avi, .mpeg). If any content is over 1GB in file size, please upload the file to S:\UNIVERSITY-WIDE-SHARED\Enterprise Digital Signage. Once the content has been published, it will be deleted from this location.

U

Upgrade Operating System

Do you need to have the operating system upgraded on your WKU-owned faculty/staff computer?