Issue/Question
I have a WKU-owned iPad displaying this message:
This iPad is linked to an Apple ID. Enter the Apple ID and password that were used to setup this iPad.
The previous user is not available to unlock/unlink the device.
Environment
Resolution
If ownership can be proven, WKU ITS can contact Apple to have the iPad unlinked from the account and reset.
If you need assistance, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.