Resetting Expired Security Question

Issue/Question

When I go to the Manage WKU Accounts page, I receive the following error message:

For your security, your existing security question has expired. Before continuing, please contact the ITS Service Desk at (270) 745-7000, or by any of the methods listed on this page https://www.wku.edu/its/contact/.

Environment

  • Manage WKU Accounts page

Cause

WKU ITS identified several past security questions which were too easily guessed. Due to this security concern, ITS requires affected users to choose a different security question. 

Resolution

For assistance with resetting your security question, please contact the ITS Service Desk.

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