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- Knowledge Base
- Software & Programs
- Microsoft Office
- Microsoft Office 2019 (Windows)
- Outlook 2019 (Windows)
Information about sending emails from shared mailbox accounts migrated to Microsoft 365.
- Knowledge Base
- Software & Programs
- Microsoft 365
Instructions for accessing shared mailbox accounts after migration to Microsoft 365.
- Knowledge Base
- Software & Programs
- Microsoft 365
Information about shared mailboxes' deleted items going to a user's personal deleted items folder.
- Knowledge Base
- ITS Services & Resources
- Audiovisual & Conferencing Services
- Zoom
Instructions for creating a new Zoom account or signing into a Zoom account licensed by WKU.
- Knowledge Base
- WKU Systems
- TopNet
- Advisors & Student Data Inquiry
Information about renewing student worker TopNet accounts.
- Knowledge Base
- WKU Accounts & Passwords
- Guest Accounts
Instructions for setting up WKU Guest Account MFA for Blackboard access.
- Knowledge Base
- Software & Programs
- Web Browsers
- Chrome
Instructions for opening an incognito window in Google Chrome.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- Settings and Configuration
Instructions for Alumni requesting that a WKU email account be created.
- Knowledge Base
- WKU Accounts & Passwords
- Guest Accounts
Instructions for Facultly/Staff on creating guest accounts.
- Knowledge Base
- Network & Wi-Fi
Information about the connection options available to WKU students, employees, affiliates, and guests.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- Using Email
Information for handling spam and phishing scam emails.
- Knowledge Base
- WKU Systems
- Omni CMS
- Account/Training
Instructions on what to do when you get the message "login attempts exceeded" when trying to login to Omni CMS.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- Using Email
Information about what email applications are supported by WKU.
- Knowledge Base
- WKU Systems
- TopNet
- Faculty Services
Instructions for requesting TopNet Faculty Services tab in TopNet.
- Knowledge Base
- Software & Programs
- Adobe
Instructions for logging into an Adobe Creative Cloud account purchased through WKU ITS.