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Accessing Shared Mailbox Accounts
Instructions for accessing shared mailbox accounts after migration to Microsoft 365.
Adding Students to Course Site
Instructions for Instructors on how to add students to a Blackboard course site.
Logging Into a WKU-Licensed Zoom Account
Instructions for creating a new Zoom account or signing into a Zoom account licensed by WKU.
Securing Compromised Student Email Account
Instructions on handling a compromised student email account.
Reporting Spam/Phishing Email
Information for handling spam and phishing scam emails.
Too Many Failed Password Reset Attempts
Information on how to resolve too many failed attempts on the WKU Accounts and Logins web page ( http://www.wku.edu/it/accounts/manage/ ).
Converting a Qualtrics Trial Account to a WKU Branded Account
Information about converting a Qualtrics trial account to a WKU account.
Requesting Faculty Services Tab
Instructions for requesting TopNet Faculty Services tab in TopNet.
Gaining or Removing Access to Slate
Information about gaining or removing access to Slate.
Differences in WKU Accounts
Information about the differences in WKU accounts.
Accessing WKU Exchange Accounts After Migration to Microsoft 365
Information about updating mail application credentials after having your email account migrated to Microsoft 365.
Unlinking a Personal Computer from TopperMail Group Policy Mobile Device Management
Instructions for removing a personal computer from TopperMail Mobile Device Management if it has been enrolled.
Outlook Loading Other Account
Information about Outlook Web Access (OWA) loading a non-WKU account when clicking a link to navigate to the account.
Cannot Send Messages from Shared Mailbox
Information about sending emails from shared mailbox accounts migrated to Microsoft 365.
Adding Secondary Exchange Accounts (Outlook 2019)
Instructions for adding a secondary Exchange account to Outlook 2019 on Windows.