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Accessing Shared Mailbox Accounts
Instructions for accessing shared mailbox accounts after migration to Microsoft 365.
Reporting Spam/Phishing Email
Information for handling spam and phishing scam emails.
Omni CMS Login Attempts Exceeded
Instructions on what to do when you get the message "login attempts exceeded" when trying to login to Omni CMS.
Supported Email Applications
Information about what email applications are supported by WKU.
Requesting Faculty Services Tab
Instructions for requesting TopNet Faculty Services tab in TopNet.
Logging into Adobe Creative Cloud Subscription
Instructions for logging into an Adobe Creative Cloud account purchased through WKU ITS.
Logging Into a WKU-Licensed Zoom Account
Instructions for creating a new Zoom account or signing into a Zoom account licensed by WKU.
Differences in WKU Accounts
Information about the differences in WKU accounts.
WKU Email Account Creation
Information on when WKU email accounts are created.
Looking Up Account Passwords
Information about obtaining your WKU account passwords.
Deleting an Email Account on Mobile Device (iOS)
Instructions for how to delete an email account from an iOS (e.g., iPhone, iPad) device.
Student Email Password Expiration
Information about student email passwords expiring, causing clients to be unable to sign into their account.
Student Email Account Lifespan
Information about how long students can keep their email accounts.
Configuring Microsoft Multi-Factor Authentication
Instructions for setting up Microsoft's Multi-Factor authentication for TopperMail accounts and retired faculty / staff email accounts.
Accessing and Using Microsoft Office After Graduation
Information about accessing Microsoft Office after graduation and/or absence from WKU.