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Accessing and Using Microsoft 365 After Graduation
Information about accessing Microsoft 365 after graduation and/or absence from WKU.
Student Email Account Lifespan
Information about how long students can keep their email accounts.
Requesting Alumni Email Account
Instructions for Alumni requesting that a WKU email account be created.
Accessing Another Employee's Accounts
Information about how to gain access to another employee's accounts.
Securing a Compromised Faculty / Staff Email Account
Instructions on handling a compromised faculty / staff email account.
Cannot Send Messages from Shared Mailbox
Information about sending emails from shared mailbox accounts migrated to Microsoft 365.
Requesting TopNet Faculty Services Tab Access
Instructions for requesting Faculty Services tab in TopNet.
Differences in WKU Accounts
Information about the differences in WKU accounts.
Resetting Expired Security Question
Information regarding resetting expired security questions.
Previewing Websites Without Web CMS Access
Information about previewing Web CMS pages without having Web CMS access.
Creating a New Outlook Profile
Instructions for creating a new Outlook profile.
Adding WKU Exchange Accounts to Outlook 2019 (macOS)
Instructions for adding an Exchange account to Outlook 2019 on macOS.
Accessing Shared Mailbox Accounts
Instructions for accessing shared mailbox accounts after migration to Microsoft 365.
Web CMS Login Attempts Exceeded
Instructions on what to do when you get the message "login attempts exceeded" when trying to login to Web CMS.
Reporting Spam/Phishing Email
Information for handling spam and phishing scam emails.