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Checking Item Availability for Students
Information for instructors to ensure Blackboard course items can be accessed by students.
Reporting a Google Workspace Account Issue or Problem
Instructions for reporting a problem or issue with a Google Workspace for Education account.
Resetting a Google Workspace Password
Instructions for resetting a Google Workspace password through the WKU Accounts page.
Logging into Adobe Creative Cloud
Instructions for logging into an Adobe Creative Cloud account purchased through WKU ITS.
Accessing Shared Mailbox Accounts
Instructions for accessing shared mailbox accounts after migration to Microsoft 365.
Creating Affiliate/Non-Employee Accounts
Information about getting a WKU email account created for Affiliates or Non-Employees of WKU.
Adding Students to Course Site
Instructions for Instructors on how to add students to a Blackboard course site.
Configuring Microsoft Multi-Factor Authentication
Instructions for setting up Microsoft's Multi-Factor authentication for TopperMail accounts and retired faculty / staff email accounts.
Changing Shared Mailbox Account Manager
Information on how to change the manager of a shared mailbox account.
Logging Into a WKU-Licensed Zoom Account
Instructions for creating a new Zoom account or signing into a Zoom account licensed by WKU.
Securing Compromised Student Email Account
Instructions on handling a compromised student email account.
Reporting Spam/Phishing Email
Information for handling spam and phishing scam emails.
Too Many Failed Password Reset Attempts
Information on how to resolve too many failed attempts on the WKU Accounts and Logins web page ( http://www.wku.edu/it/accounts/manage/ ).
Converting a Qualtrics Trial Account to a WKU Branded Account
Information about converting a Qualtrics trial account to a WKU account.
Requesting Faculty Services Tab
Instructions for requesting TopNet Faculty Services tab in TopNet.