Changes to a Form Not Saving

Issue/Question

When I edit a form and publish it, the changes are not saved.

Cause

Form Assets must be checked out in order for changes to save.

Resolution

  1. Navigate to the form asset.
  2. Click the (light bulb) to check out the form.
  3. Click Edit.
  4. Modify the form as needed.
  5. Click Save.
  6. Click Publish.

 Note: If after clicking the Edit button and the Form Elements section appears to be missing or incomplete, or the Save button is missing, please do the following to fix the form:

  1. Click the Properties button
  2. Click the Save button
  3. Click the Edit button to return to the editing view
  4. All form elements should now be visible and accessible in the Form Elements section
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Details

Article ID: 1926
Created
Thu 12/10/15 10:17 AM
Modified
Fri 2/19/21 1:18 PM

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