Browsers Not Connecting to the Internet

Issue/Question

My computer updated to Windows 10, and now some browsers (e.g. Firefox, Chrome) will not access the Internet. Edge is working as normal.

Cause

After Windows 10 is installed, the TCP/IP stack can become corrupted. This can cause a variety of problems with a computer's network connections.

Resolution

  1. Click  (Start).
  2. In the search bar, type cmd.
  3. When the Command Prompt (cmd) option pops up, right-click and select Run as administrator.
  4. Type netsh winsock reset.
    • If the command runs successfully, you will receive this message:
      Successfully reset the Winsock Catalog. You must restart your computer in order to complete the reset.
  5. Type netsh int ip reset.
    • If successful, you will see a number of resetting messages with statuses of OK!
       Note:
      The last two messages will say Resetting, failed. Access is denied. This is normal.
  6. Type exit.
  7. Restart the computer.
  8. After restarting, you may have to manually reconnect to any previously saved wireless networks.

Details

Article ID: 2148
Created
Sun 5/22/16 5:17 PM
Modified
Thu 8/6/20 1:07 PM