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Accessing Shared Mailbox Accounts
Instructions for accessing shared mailbox accounts after migration to Microsoft 365.
Accessing WKU Exchange Accounts After Migration to Microsoft 365
Information about updating mail application credentials after having your email account migrated to Microsoft 365.
Installing Microsoft Store Apps on WKU-Managed PCs
Information about the restriction on and approval process for Microsoft Store apps on WKU-owned Windows 10 computers.
Shared Mailbox Deleted Items Stored in Personal Account Deleted Items
Information about shared mailboxes' deleted items going to a user's personal deleted items folder.
Emails Composed in Windows 10 Email Utility Not Sending
Information about emails not sending from the Windows 10 email creation utility.
File Explorer Freezing
Information about File Explorer freezing in Windows 10.
Applying the Default WKU Background (Windows)
Instructions for changing desktop background to default WKU picture on a WKU-owned machine.
Resetting Default Outlook Views (Outlook 2019 Windows)
Instructions for resetting the default folder view on Outlook 2019.
Receiving Error APC_INDEX_MISMATCH for win32full.sys
Instructions for resolving an APC_INDEX_MISMATCH for win32full.sys when trying to print.
Web Cam Displaying Black Image
Information about troubleshooting a non-working web cam.
Uninstalling a Device from Device Manager
How to uninstall a device/driver from device manager
Changing Network Connection Priority (Windows)
Instructions on how to change priority of Internet connection options. This is useful for docked laptop setups where wireless is trying to connect before Ethernet, causing issues.
Forgetting Networks (Windows)
Instructions on forgetting a known network in Windows 10.
Hiding When Minimized
Information regarding what to do when Outlook hides when it is minimized.
Setting the Default Outlook Data File
Instructions on how to set the default Outlook data file.