ILL Error: Account has Expired

Issue/Question

When I try to log in to the Online Interlibrary Loan system, I receive error:

Your account has expired. Please contact your library or OCLC Customer Support for assistance.

Environment

• Online Interlibrary Loan system

Cause

This message indicates that ILL staff have expired the patron account.

Resolution

Please contact the ITS Service Desk or submit a service request.