Cannot See Built-In Webcam in a Zoom Meeting on MacOS

Issue/Question

I cannot see built-in webcam in a Zoom Meeting.

Environment

  • Zoom
  • MacOS

Resolution

  1. If you have not already, navigate to Settings > Video in Zoom and confirm correct camera is selected. Adjust video settings as needed and verify video preview is visible.
  2. While in meeting, click up arrow ( ^ ) next to Start Video and confirm built-in camera is selected.
  3. Leave meeting by clicking End in bottom toolbar. If you are not host, select Leave Meeting to avoid ending session for other participants.
  4. Close all other applications that utilize camera, as only one application can use camera at a time.
  5. Restart your computer.
  6. If camera still does not work in Zoom after restarting, open a macOS application such as Photo Booth or FaceTime to verify whether camera functions outside of Zoom.
  7. If camera works in another application, uninstall Zoom client and reinstall latest version from Zoom Download Center.

Note: If you are still having difficulty accessing the camera, check your operating system permissions to confirm that Zoom has access to the camera. 

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