Issue/Question
How do I enable or disable live auto-captioning for a Zoom meeting?
Environment
Resolution
The accuracy of Zoom’s live transcription, and AI-driven transcription in general, depends on many variables, such as but not limited to:
- Background noise
- Volume and clarity of the speaker’s voice
- Speaker's proficiency with the English language
- Lexicons and dialects specific to a geography or community
Because of these potential limitations, if you are required to use speech-to-text support for any compliance needs in your meetings and webinars, the option to use a manual captioner who may be able to guarantee a specific accuracy remains an option.
- Navigate to Zoom via wku.zoom.us.
- Click Sign in.
- Sign in using your WKU Email Address and password.
- You may be prompted to authenticate using Microsoft Authenticator.
- In the navigation panel on the left, click Settings.
- Click the Meeting tab.
- Scroll down to In Meeting (Advanced).
- Toggle on Automated Captions to enable.
Note: By default, this setting is enabled at the account level for WKU-licensed accounts.
- If a verification dialog displays, click Turn On to verify the change.
- With Automated Captions enabled, you may enable live transcripts for your Zoom meeting.