Enabling or Disabling Live Closed-Captioning in a Zoom Meeting

Issue/Question

How do I enable or disable live closed-captioning for a Zoom meeting? 

Environment

  • Zoom

Resolution

Live closed-captioning requires Zoom version 5.0.2 or higher.
The accuracy of Zoom’s live transcription, and AI-driven transcription in general, depends on many variables, such as but not limited to:
  • Background noise
  • Volume and clarity of the speaker’s voice
  • Speaker's proficiency with the English language
  • Lexicons and dialects specific to a geography or community
Because of these potential limitations, if you are required to use speech-to-text support for any compliance needs in your meetings and webinars, the option to use a manual captioner who may be able to guarantee a specific accuracy remains an option.
  1. Sign into Zoom.
  2. In the navigation panel on the left, click Settings.
  3. Click the Meeting tab.
  4. Scroll down to In Meeting (Advanced).
  5. Toggle on Closed Caption  to enable. 
    Note: By default, this setting is enabled at the account level for WKU-licensed accounts.
  6. If a verification dialog displays, click Turn On to verify the change.
  7. With Closed Captioning enabled, you may select to enable live transcripts for your Zoom meeting.

 

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