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Student Received "Invalid Profile" Error When Using LockDown Browser to Take a Test
How to resolve the issue when a student encounters an "Invalid Profile" error while taking a test in Blackboard using LockDown Browser.
Settings Managed by WKU ITS
Information about the profile settings assigned to Faculty and Staff Macs.
Setting Up and Configuring Respondus
Instructions for configuring Respondus to interact with WKU Blackboard.
Turning Off Automatic Zeros in Blackboard Ultra
Instructions for turning off automatic zeros in Blackboard Ultra.
Adding A Profile Photo in OWA
Instructions for adding a profile photo to WKU Email in OWA.
Disabling Call Forwarding on Cisco Jabber
Information about troubleshooting call forwarding on Cisco Jabber.
Changing Audio Settings for Cisco Jabber
Instructions for changing your audio device preferences in Cisco Jabber.
Apps and Settings Installed During Initial Setup
Information that details what applications and settings are installed when setting up a WKU-owned machine for a client.
Mediasite Crashes When Recording
Information about Mediasite crashing on macOS computers when trying to record.
Modifying Assessment Result Viewability in Blackboard Ultra Courses
Instructions for changing the Assessment results timing for the test.
Toggling the Reading Pane (OWA)
Instructions for turning on or off the reading pane in OWA.
Allowing iPad Use for Respondus LockDown Browser
Instructions for enabling iPad access to a Respondus LockDown Browser test.
Disabling Notification Sounds
Instructions for disabling notification sounds in OWA.
Displaying on an External Monitor
Instructions on how to display onto an external monitor from a Macbook.
Resetting a Chromebook
Instructions on how to reset your Chromebook to default settings.