Using Live Auto-Captioning During a Zoom Meeting

Issue/Question

How do I use auto-captioning during a Zoom meeting?

Environment

Resolution

Live auto-captioning requires Zoom version 5.0.2 or higher.
The accuracy of Zoom’s live transcription, and AI-driven transcription in general, depends on many variables, such as but not limited to:
  • Background noise
  • Volume and clarity of the speaker’s voice
  • Speaker's proficiency with the English language
  • Lexicons and dialects specific to a geography or community
Because of these potential limitations, if you are required to use speech-to-text support for any compliance needs in your meetings and webinars, the option to use a manual captioner who may be able to guarantee a specific accuracy remains an option.
  1. Start a Zoom meeting,
  2. Click Show Captions in the toolbar.  
    Note: If you don't see this option, ensure captions enabled. Only the meeting host can enable auto & manual captions for their meeting. 
  3.  Choose caption language in the drop-down menu. 
  4. Click Save. 


To change the caption settings (adjust caption appearance, toggle Always Show Captions, show full transcript).

  1. Click upward arrow next to Show Captions or Hide Captions. 
  2. View caption transcript: select View full transcript. 
  3. Change caption appearance: select Caption Settings. 
  4. Make needed changes.
  5. Close Zoom Settings window to apply changes immediately. 
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