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Logging Into a WKU-Licensed Zoom Account
Instructions for creating a new Zoom account or signing into a Zoom account licensed by WKU.
Reporting a Problem with Mediasite
Information about obtaining assistance with Mediasite.
Issues with Classroom Technology Hardware
Details on how to resolve a technical issue with WKU Classroom hardware.
Scheduling a Zoom or Telephone Audio Conference
Instructions on how to schedule an audio-only telephone conference using the Zoom desktop client.
No Audible Notifications in Outlook (macOS)
Instructions for enabling audible notifications in Outlook.
WKU ITS Recommended Zoom Security Settings
Information about the recommended Zoom security settings for meetings.
Scheduling a Zoom Phone Conference in Outlook
Instructions on scheduling an audio-only/phone conference using Zoom Outlook Plug-in.
USB Microphone Not Available in Zoom Meeting
Instructions on how to resolve a USB microphone not appearing as an option in a Zoom meeting.
Removing Participants From a Zoom Meeting
Instructions for removing a participant from a Zoom meeting.
No Audio Input to Microphone in Zoom
Instructions on what to do if you cannot hear a built-in mic in a Zoom meeting when the mic is not muted.
Test Computer Audio Before Your Zoom Meeting
Instructions on how to test computer audio when the Test Computer Audio prompt window appears before your Zoom meeting.
Testing Audio During a Zoom Meeting
Instructions on how to test your audio settings, such as input or output, during an ongoing Zoom meeting.
Addressing Unwanted Participants During a Zoom Meeting
Information about addressing unwanted participants / behavior in a Zoom meeting.
No Sound Coming From Speakers
Information regarding computers that do not output sound.
Recording a Zoom Meeting to the Cloud With Closed-Captioning
Instructions for recording a Zoom meeting to Zoom Cloud with Closed-Captioning.