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Instructions on how to test your audio settings, such as input or output, during an ongoing Zoom meeting.

Instructions on what to do if you cannot hear a built-in mic in a Zoom meeting when the mic is not muted.

Instructions on how to resolve a USB microphone not appearing as an option in a Zoom meeting.

Instructions on how to test computer audio when the Test Computer Audio prompt window appears before your Zoom meeting.

Details on how to transfer a client to AudioVisual Support when they are in need of immediate assistance with a classroom, conference room, Zoom Room, Connect/IVS class, or with digital signage.

Information about obtaining assistance with Mediasite.

Information regarding computers that do not output sound from the external powered speakers.

Instructions for creating a new Zoom account or signing into a Zoom account licensed by WKU.

Details on how to resolve a technical issue with WKU Classroom hardware.

Instructions for checking for microphones / recording devices on a Windows computer.

Instructions on how to enable media playback on Windows N and KN editions.