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Details on how to transfer a client to AudioVisual Support when they are in need of immediate assistance with a classroom, conference room, Zoom Room, Connect/IVS class, or with digital signage.

Information about obtaining assistance with Mediasite.

Information regarding computers that do not output sound from the external powered speakers.

Instructions for creating a new Zoom account or signing into a Zoom account licensed by WKU.

Details on how to resolve a technical issue with WKU Classroom hardware.

Instructions on how to resolve a USB microphone not appearing as an option in a Zoom meeting.

Instructions on what to do if you cannot hear a built-in mic in a Zoom meeting when the mic is not muted.

Instructions on how to test computer audio when the Test Computer Audio prompt window appears before your Zoom meeting.

Instructions on how to test your audio settings, such as input or output, during an ongoing Zoom meeting.

Instructions for checking for microphones / recording devices on a Windows computer.

Instructions on how to enable media playback on Windows N and KN editions.