Emails Sending To Exchange Inbox

Issue/Question

I am receiving Blackboard related emails in my Exchange email inbox, not my TopperMail inbox. Why is this?

Environment

  • Exchange

Cause

The user has both an Exchange account and a TopperMail account.

Resolution

In instances where a user has both an active Exchange account and TopperMail account, the default account used with Blackboard will be the Exchange account. There is currently no way to change this.

Details

Article ID: 1851
Created
Tue 10/20/15 3:59 PM
Modified
Fri 2/12/21 11:44 AM