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Cannot Send Messages from Shared Mailbox
Information about sending emails from shared mailbox accounts migrated to Microsoft 365.
Accessing Shared Mailbox Accounts
Instructions for accessing shared mailbox accounts after migration to Microsoft 365.
Shared Mailbox Deleted Items Stored in Personal Account Deleted Items
Information about shared mailboxes' deleted items going to a user's personal deleted items folder.
Configuring Delegates to Receive Meeting Responses
Instructions for configuring Outlook 2019 in Windows to notify Exchange calendar delegates of meeting responses.
Restoring Local Mail (Outlook for Windows)
Instructions for restoring local mail in Outlook for Windows.
Disabling Cached Exchange Mode (Outlook for Windows)
Instructions for turning off Cached Exchange Mode in Outlook for Windows.
Archiving Email (Outlook for Windows)
Instructions for archiving email using Outlook for Windows.
Creating Email Forms (Templates) in Outlook (Windows)
Instructions on how to create a form or template to send the same or similar emails without having to re-type them over and over.
Forwarding an Email
Instructions on how to forward an email through the Outlook Web App (webmail.wku.edu).
Requesting Alumni Email Account
Instructions for Alumni requesting that a WKU email account be created.
Reporting Spam/Phishing Email
Information for handling spam and phishing scam emails.
Scanning to Email (TopperMail)
Information about scanning from WKU printers to TopperMail accounts.
Sending Secure or Large Files
Information for WKU Faculty/Staff/Students on how to send secure and/or large files over the internet.
Finding Your Email Address
Instructions for finding your WKU email address.
Deleted Emails Still Appearing
Instructions for removing cached email messages from iOS devices that have already been deleted on the server.