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Sending Duplicate Attachments
Instructions for removing the Adobe Send and Track Add-in which can cause corrupt email attachments.
Deleting an Email Account
Information about having a WKU email account deleted.
Resetting WKU Email Account Multi-Factor Authentication
Instructions for resetting MFA for WKU Email Accounts.
Parent Email Cannot be Updated by Student in TopNet
Information for updating parent email information in TopNet.
WKU Email Account Creation
Information on when WKU email accounts are created.
Blackboard Emails Sending To Exchange Inbox
Information for the default email behavior from Blackboard emails to Exchange account.
Archiving Email (Outlook for Windows)
Instructions for archiving email using Outlook for Windows.
Disabling Cached Exchange Mode (Outlook Classic for Windows)
Instructions for turning off Cached Exchange Mode in Outlook for Windows.
Accessing Shared Mailbox Accounts
Instructions for accessing shared mailbox accounts after migration to Microsoft 365.
Creating a WKU-Styled Email in Formstack
Instructions for adding a WKU-branded header to a Formstack email using the Custom Message editor.
Unblocking Email Accounts
Instructions for enabling sign-in for an email account when it has been blocked.
Images Not Loading (Outlook Classic)
Instructions for enabling images to automatically download in Outlook Classic.
Delaying Delivery of an Email (Outlook)
Instructions on how to delay the delivery of an email in Outlook.
Securing Compromised Student Email Account
Instructions on handling a compromised student email account.
Emails Bounceback When Using Auto-Complete
Information about emails bouncing back when using auto-completed address entries.