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Creating a New Outlook Profile
Instructions for creating a new Outlook profile.
Adding WKU Exchange Accounts to Outlook 2019 (macOS)
Instructions for adding an Exchange account to Outlook 2019 on macOS.
Accessing Shared Mailbox Accounts
Instructions for accessing shared mailbox accounts after migration to Microsoft 365.
Reporting Spam/Phishing Email
Information for handling spam and phishing scam emails.
Web CMS Form Submissions Not Emailing
Information about why submitted forms in Web CMS may not be emailing.
Sending Secure or Large Files
Information for WKU Faculty/Staff/Students on how to send secure and/or large files over the internet.
Securing a Compromised Faculty / Staff Email Account
Instructions on handling a compromised faculty / staff email account.
Accessing Another Employee's Accounts
Information about how to gain access to another employee's accounts.
Resetting TopperMail or Google Workspace Multi-Factor Authentication
Instructions for resetting MFA on TopperMail or Google Workspace accounts.
Toggling Outlook Sidebar Off and On
Instructions for toggling the sidebar off and on for Outlook 2019.
Creating Affiliate/Non-Employee Accounts
Information about getting a WKU email account created for Affiliates or Non-Employees of WKU.
Changing Distribution List Manager
Information about changing the manager of an email distribution list.
Not Receiving Subscription Email Notifications
Information regarding not receiving subscription email notifications from Blackboard.
Changing Shared Mailbox Account Manager
Information on how to change the manager of a shared mailbox account.
Emails Bounceback When Using Auto-Complete
Information about emails bouncing back when using auto-completed address entries.