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- Knowledge Base
- ITS Services & Resources
- Security
Information for WKU Faculty/Staff/Students on how to send secure and/or large files over the internet.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- Settings and Configuration
Instructions for finding your WKU email address.
- Knowledge Base
- Mobile Devices
- iOS
Instructions for removing cached email messages from iOS devices that have already been deleted on the server.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- Settings and Configuration
Information on when WKU email accounts are created.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- Settings and Configuration
Information about accessing student email accounts before registering for classes for the first time.
- Knowledge Base
- Mobile Devices
- iOS
Instructions for how to delete an email account from an iOS (e.g., iPhone, iPad) device.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- Settings and Configuration
Information about having a WKU email account deleted.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- Settings and Configuration
Information about student email passwords expiring, causing clients to be unable to sign into their account.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- Settings and Configuration
Information about how long students can keep their email accounts.
- Knowledge Base
- Email & Calendars
- WKU Email Accounts
- Settings and Configuration
Instructions for setting up Microsoft's Multi-Factor authentication for TopperMail accounts and retired faculty / staff email accounts.
- Knowledge Base
- Email & Calendars
Instructions for resetting MFA on TopperMail or Google Workspace accounts.
- Knowledge Base
- Computer, Devices, & Printers
- Printing
- Network Printing
Information about scanning from WKU printers to TopperMail accounts.
- Knowledge Base
- Software & Programs
- Microsoft Office
- Microsoft Office 2016 (Windows)
- Outlook 2016 (Windows)
Instructions for removing the Adobe Send and Track Add-in which can cause corrupt email attachments.
- Knowledge Base
- Software & Programs
- Microsoft Office
- Microsoft Office 2019 (Windows)
- Outlook 2019 (Windows)
Instructions for correcting Outlook 2019 not being able to search for mail.
- Knowledge Base
- Software & Programs
- Microsoft 365
Information about updating mail application credentials after having your email account migrated to Microsoft 365.