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Student Email Account Lifespan
Information about alumni and former student access to their student email account.
Reporting Spam / Phishing Email
Information for handling spam and phishing scam emails.
Web CMS Form Submissions Not Emailing
Information about why submitted forms in Web CMS may not be emailing.
Changing Distribution List Manager
Information about changing the manager of an email distribution list.
Accessing Shared Mailbox Accounts
Instructions for accessing shared mailbox accounts after migration to Microsoft 365.
Creating Affiliate/Non-Employee Accounts
Information about getting a WKU email account created for Affiliates or Non-Employees of WKU.
WKU Email Account Creation
Information on when WKU email accounts are created.
Creating Email Forms (Templates) in Outlook (Windows)
Instructions on how to create a form or template to send the same or similar emails without having to re-type them over and over.
Sending Secure or Large Files
Information for WKU Faculty/Staff/Students on how to send secure and/or large files over the internet.
Resetting WKU Email Account Multi-Factor Authentication
Instructions for resetting MFA for WKU Email Accounts.
Requesting Alumni Email Account
Instructions for Alumni requesting that a WKU email account be created.
Accessing Another Employee's Accounts
Information about how to gain access to another employee's accounts.
Securing a Compromised Faculty / Staff Email Account
Instructions on handling a compromised faculty / staff email account.
Cannot Send Messages from Shared Mailbox
Information about sending emails from shared mailbox accounts migrated to Microsoft 365.
Creating a New Outlook Profile
Instructions for creating a new Outlook profile.