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Resetting WKU Email Account Multi-Factor Authentication
Instructions for resetting MFA for WKU Email Accounts.
Student Email Account Lifespan
Information about how long students can keep their email accounts.
Requesting Alumni Email Account
Instructions for Alumni requesting that a WKU email account be created.
Accessing Another Employee's Accounts
Information about how to gain access to another employee's accounts.
Securing a Compromised Faculty / Staff Email Account
Instructions on handling a compromised faculty / staff email account.
Cannot Send Messages from Shared Mailbox
Information about sending emails from shared mailbox accounts migrated to Microsoft 365.
Creating a New Outlook Profile
Instructions for creating a new Outlook profile.
Adding WKU Exchange Accounts to Outlook 2019 (macOS)
Instructions for adding an Exchange account to Outlook 2019 on macOS.
Accessing Shared Mailbox Accounts
Instructions for accessing shared mailbox accounts after migration to Microsoft 365.
Reporting Spam/Phishing Email
Information for handling spam and phishing scam emails.
Web CMS Form Submissions Not Emailing
Information about why submitted forms in Web CMS may not be emailing.
Sending Secure or Large Files
Information for WKU Faculty/Staff/Students on how to send secure and/or large files over the internet.
Toggling Outlook Sidebar Off and On
Instructions for toggling the sidebar off and on for Outlook 2019.
Creating Affiliate/Non-Employee Accounts
Information about getting a WKU email account created for Affiliates or Non-Employees of WKU.
Changing Distribution List Manager
Information about changing the manager of an email distribution list.