ILL Error: Please Sign Out of All Other Institutions

Issue/Question

When I try to log in to the Online Interlibrary Loan system, I receive error:

An unknown issue occurred and you were not signed in. You may be signed into one institution at a time. Please sign out of all other institutions before signing into this institution. If errors continue to occur, please speak with your librarian.

Environment

Cause

This message indicates that you have multiple tab/windows open with the ILL system.

Resolution

Close any additional ILL tabs or windows that you have open. You may also need to clear your browser cache. If you need additional assistance, please contact the ITS Service Desk or submit a service request.