Cannot Load Blackboard Website

Issue/Question

Why can I load other websites but I cannot load Blackboard? (https://wku.blackboard.com)

Environment

  • Blackboard

Cause

When malware has been installed onto a machine it can alter the proxy settings which can block you from getting to certain webpages.

Resolution

Step 1

The applications below are common malware and are malicious. Check the programs list for other malicious software. These programs should be removed.​

Remove RocketTab

  1. ​Open the Control Panel.
  2. Under Programs click Uninstall Program.
  3. Locate RocketTab.
  4. Click Uninstall/Change Program.
  5. Go through the uninstall process.
  6. Reboot the computer.

Remove Wajam

  1. ​Open the Control Panel.
  2. Under Programs click Uninstall Program.
  3. Locate Wajam.
  4. Click Uninstall/Change Program.
  5. Go through the uninstall process.
  6. Reboot the computer.

Step 2

After the programs have been uninstalled and the machine has been restarted, check the proxy settings. The proxy settings need to be checked to ensure that a proxy has not been enabled. Look at the related articles in this article for the steps to do so.

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Details

Article ID: 613
Created
Sat 9/13/14 10:07 AM
Modified
Fri 7/12/19 8:03 AM

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