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Mapping Network Drives (iOS/iPadOS)
Instructions for connecting to WKU Shared and Secure network drives on an iPad or iPhone.
Setting Up and Configuring Respondus
Instructions for configuring Respondus to interact with WKU Blackboard.
Connecting to Wireless Network (Chromebook)
Instructions for connecting a Chromebook to WKU wireless network.
Connecting to a Wireless Network
Instructions for connecting to a wireless network (WKU-SECURE, WKU-WIRELESS, and WKU-GUEST)
Connecting to WKU-SECURE (Android)
Information on joining WKU-SECURE on Android devices.
Adding a Network Printer (Windows)
Instructions for adding a network printer to Windows machines.
Cannot Connect to Library Database
Information about getting logged into the Library's databases.
Devices Unable to Connect to WKU Internet
Information about consoles and devices unable to access WKU network.
Connecting a Game Console / Streaming Device to Internet
Information about how to access the internet on game consoles and streaming media players.
Issues with Third-Party Publisher Integrations in Blackboard
Instructions on what to do when you have issues with Blackboard's publisher integration plugins.
Transferring a Call to AudioVisual Support
Details on how to transfer a client to AudioVisual Support when they are in need of immediate assistance with a classroom, conference room, Zoom Room, Connect/IVS class, or with digital signage.
Installing and Configuring Cisco Secure Client VPN
Instructions for setting up Cisco Secure Client VPN.
Manually Syncing Email
How to manually sync an unpopulated mailbox in Outlook.
Experiencing Wi-Fi Problems
Information and instructions regarding problems connecting to WKU's wireless networks.
Unreliable or Slow Wireless Connection
Information regarding unreliable and slow wireless connections on WKU's network.