Articles about the WKU Blackboard system (

Categories (22)

Articles (83)

Access Denied Error

Information regarding the following error on Blackboard: Access Denied: Resource does not exist or you do not have sufficient permissions to access this resource.

Adding an Attendance Date

Instructions for adding an attendance date in a Blackboard Ultra course.

Adding Blackboard Calendar to iOS Calendar

Instructions for adding external calendar link from Blackboard to an iPhone or an iPad.

Allow Students a Choice of Assignments

Instructions on exempting students from assignments to allow them a choice without affecting overall grade totals.

Available Training for Students

Information regarding Blackboard training for new Blackboard students.

Blackboard Showing Up As Mobile-Friendly View

Information regarding Blackboard displaying as a mobile-friendly view when using Blackboard on a non-mobile browser.

Blackboard Update Times

Information about when Blackboard updates.

Blank Screen after Previewing Document

Information about what to do when previewing a document in Blackboard in Safari.

Cannot Load Blackboard Website

Information regarding what to do if Blackboard will not load.

Changing Assessment Point Value

Instructions for Instructors on how to change the point value of a completed assessment in Blackboard.

Changing Course Title Number

Information for changing a course title number when there has been a course or program change.

Checking Item Availability for Students

Information for instructors to ensure Blackboard course items can be accessed by students.

Configuring Accommodations for Students

Instructions for setting accommodations for students in a Blackboard course.

Connecting WKU OneDrive Accounts to Blackboard

Instructions for connecting a WKU OneDrive account to Blackboard.

Course Calendar Giving Error Getting Events Popup

Information about the error message "Error Getting Events" from the Blackboard calendar function.

Course Menu Missing

Information on how to force a course's navigation menu to appear.

Creating a Rubric in Blackboard Ultra

Instructions for creating a rubric in Blackboard Ultra.

Creating Blackboard Calendar Events

Instructions for creating a Blackboard Calendar item.

Creating Hyperlinks With Text Editor

Instructions for creating hyperlinks in the Blackboard text editor.

Cursor Randomly Jumps to Another Question in Test or Survey

Information about a known issue with the cursor jumping around during tests and surveys in Blackboard.

Customizing Group Pages

Instructions for setting a theme in Blackboard group pages.

Disabling Messaging on Blackboard Course Sites

Information about disabling the Blackboard Messages system.

Double-Spacing Text in Editor

Instructions on double-spacing text in Blackboard assignments and discussion boards.

Edge Submits 0 Byte Assignment File

Information on what to do when Microsoft Edge submits a 0 byte file when the file is open at the time of submission in Blackboard.

Enabling First Day Inclusive Access on Blackboard

Information about the First Day Inclusive Access texts on Blackboard.

Enrolled in Incorrect Course

Information for students on what to do when they see a course they are not enrolled when they login to Blackboard.

Enrolling in Blackboard Ultra New Instructor Training

Information on how to enroll in Blackboard Ultra New Instructor Training.

File Size Upload Limit

Information on the file size upload limit when uploading to Blackboard.

Finding Course ID

Instructions for finding a Blackboard Course ID.

Finding Version Number

Information about obtaining the version number of the current installation of Blackboard at WKU.

Forcing Students to Include Instructor On Blackboard Emails

Instructions on how to force the instructor to be included on all bulk emails sent by students through Blackboard.

Freeze Columns in Grade Center

Instructions for freezing a column in the Full Grade Center to keep important columns in place while you scroll.

Gaining Access to Blackboard

Information on when you will be able to login Blackboard.

Getting a Blank Page for My Grades (Students)

Information about My Grades displaying a blank page for students in Blackboard.

Having Issues with Third-Party Publisher Integrations

Instructions on what to do when you have issues with Blackboard's publisher integration plugins.

Hiding Courses from Course List (Instructor)

Instructions for hiding / unhiding courses from a course list on Blackboard.

Hyperlinks Redirecting to Outlook Web Access

Instructions for when you get redirected to Outlook Web Access when clicking a hyperlink in Blackboard.

Hyperlinks Won't Open

Instructions for opening a hyperlink (URL) in Blackboard when clicking the hyperlink doesn't work.

Incorrect Language on Blackboard

Instructions on what to do if Blackboard appears in the wrong language.

Integrating 3rd Party Publishers with Blackboard

Information about requesting publisher integration into Blackboard Course Sites.

Issues Playing Embedded Videos

Information on what to do when embedded videos in Blackboard have issues playing.

Issues with Blackboard App

Information on what to do if you have issues with the Blackboard mobile app.

Logging in with a Guest Account

Instructions for logging into Blackboard with a guest account.

Logging into Blackboard

Instructions for logging in to Blackboard.

Logging into the Blackboard Mobile App

Instructions for logging into the Blackboard Mobile app.

Logging Out of Blackboard

Instructions for logging out of Blackboard.

Missing Course

Information on what to do if you do not see your course in Blackboard.

Modifying Assessment Result Viewability in Blackboard Ultra Courses

Instructions for changing the Assessment results timing for the test.

Modifying Instructor-Level Access to Blackboard Courses

Information and instructions for troubleshooting instructor-level access to Blackboard courses.

Navigating Blackboard Course Sites

Information regarding navigating Blackboard.

Navigating Blackboard Ultra Training

Information on navigating around in the Blackboard Ultra Training through Blackboard.

Navigating to Past Semester Course Sites

Instructions for instructors to access previous semester courses in Blackboard.

Non-Payment Notices

Instructions on how to gain access to Blackboard if you have been dropped from your classes for non-payment.

Pasting Text Issues

Instructions on copying and pasting text into Blackboard.

Printing Blackboard Announcements

Instructions for printing out all Blackboard Course Site announcements.

Printing from Blackboard

Information about printing from Blackboard.

Proceeding Past Urgent Tuition Message

Information on access Blackboard classed even though there is an Urgent! message displayed when I log in.

Receiving Errors Pasting Text in Blackboard (macOS)

Information about issues with pasting into Blackboard submissions from a Mac.

Recovering Deleted Items

Information on recovering deleted items from Blackboard.

Redirected to a Different Website when Opening Course

Instructions for changing the Entry Point for a course when it has accidentally been set to an external link.

Releasing Content by Date in Blackboard Ultra Courses

Instructions for setting release conditions for content in Blackboard Ultra Course view.

Removal of Blackboard Course Sites

Information on how long courses are accessible after the term ends.

Reporting Students Having Technical Issues

Information for Instructors who have students that are having technical issues with Blackboard.

Requesting Student Access to Past Courses

Instructions for requesting student access to past courses that are outside of a normal course term.

Resolving Guests Are Not Allowed to Access This Content Error

Instructions for resolving "Guests are not allowed to access this content" error on Blackboard.

Rubric Types

Information regarding the types of rubrics that can be created for a course.

SafeAssign Submission Formats

Information regarding the formats that SafeAssign accepts.

Saving Comments and Feedback on a Submitted Document

Instructions for saving feedback on a graded document in Blackboard.

Submitting Submission Saved as a Draft

Instructions on how to submit a submission draft on Blackboard.

Supported Blackboard File Types

Information about supported file types on Blackboard.

Supported Browsers and Operating Systems

Information regarding supported browsers for Blackboard.

Temporary Scope is Unavailable

Information about what to do when you get the "TEMPORARY Scope is Unavailable" error message in Blackboard.

Unable to Edit or View Entire Course

Instructions for enabling edit mode to edit a course.

Unable to Save Rubric

Information regarding receiving an error message stating that a numeric value must be entered when trying to save a Blackboard Rubric.

Uploading Large Videos

Information on how to incorporate large video files in a Blackboard course.

Using Spell-Check in Blackboard Text Editor

Instructions for using Blackboard spell-check.

Using the Date Management Feature

Instructions for using the Date Management feature in Blackboard.

Viewing a Course Roster

instructions on how to view a Blackboard course roster.

Viewing Available Grades

Instructions for viewing available grades in Blackboard.

Viewing Student Activity in Blackboard

Instructions for how to check a students progress of an assignment in Blackboard.

Word Count Limit

Information on checking the word count in Blackboard.