Issue/Question
Some documents submitted by students in Blackboard show formatting changes or appear different in the document preview after submission.
Environment
Cause
During the conversion process for document preview in Blackboard, some formatting elements may be altered or lost, causing differences between the preview and the original submitted document.
Resolution
- Access student assignment submission in Blackboard as the instructor.
- Locate Feedback to Learner section next to the document preview.
- Click Download button next to the file name underneath the feedback area to download the original student-submitted document.
- Open the downloaded original document on your computer to view the accurate formatting as submitted by the student.