Access Denied Error

Issue/Question

When I try to open an attached file on an item or assignment, such as a picture, Word document, pdf, Excel document, etc… I get the following error:

Access Denied: Resource does not exist or you do not have sufficient permissions to access this resource.

Environment

• Blackboard

Cause

The professor is hosting the file(s) in his/her MyFiles and has copied the course from a previous semester, causing the link between the item and the new course site to break.

Resolution

To resolve the issue, the professor must re-link each item to the course site.

1. Click the My Files tab.
2. Click the Course Files menu item on the left.
3. Locate the course folder in question and click the icon in the Permissions column.
4. In the Select Specific Users By Place menu, select Course.
5. In the Courses section, check the box for the course in question.
6. In the Roles section, check the box for Student.
7. In the Permissions section, make sure Read is checked.
8. In the Advanced Folder Options, make sure Overwrite is NOT checked.
9. Click Submit.