Adding TopperMail Account

Issue/Question

How do I add my TopperMail account to my Android phone / tablet?

Environment

  • Android Mobile Devices

Resolution

  1. Open the Application Launcher.
  2. Select Email.
  3. Enter your full email address (e.g. big.red123@topper.wku.edu) and your TopperMail password.
  4. Your Android device should then automatically configure your account. If it does not, when it fails to connect, select Manual Setup and continue below.
  5. Enter the following:
    • Domain: outlook.office365.com
    • Username: Your full email address (e.g. big.red123@topper.wku.edu)
    •  Note: Some Android email apps may consolidate Domain and Username as Domain\Username (e.g. outlook.office365.com\big.red123@topper.wku.edu)
    • Password: Your TopperMail password
    • Server: outlook.office365.com
  6. Ensure Use secure connection (SSL) and Accept all SSL certificates are checked. Tap Next.
  7. Select OK when prompted about Remote security administration.
  8. Name the account as desired.
  9. Select Activate at the device administration prompt to complete the setup.

 Note: If your email will not add, and you get an error message that your account cannot verify, please reset your password here. Please reset the password even if you are able to log into your email directly through a web browser. WKU ITS has found that some accounts get the cannot verify error and the current fix is to reset the password. If you have reset the password and followed the above steps please contact the ITS Service Desk.

67% helpful - 3 reviews

Details

Article ID: 202
Created
Mon 6/30/14 1:46 PM
Modified
Thu 3/14/19 5:37 PM